Reviews of Clicks Head Office, Contact Details, Address, Clicks Head Office Complaints - Cape Town

I made a purchase on tuesday before the sale finished the next day. I noticed that I never recieved the regular email with my order after I made payment. I have been calling and emailing the customer team the whole week and I get told that I must wait they have high volumes. What rubbish is that. This is very unprofessional of clicks and my order is for almost R2000 that is not small change man . I am very very angry about this situation its almost 1 week and nothing has been done with clicks.

On Thursday afternoon went to Kenilworth Centre clicks. When I got to the till 3 of my items scanned at wrong price. As I was leaving the store I again checked my slip and saw another item scanned wrong. I then go back and stand at the counter waiting to get helped. The 2 employers are having a conversation at the till while I’m waiting. I then say can I plse get helped as this is the forth item scanning wrong. I then get rudely told by Amber Jacobs oh that happens when there’s a promotion. No apology nothing. I then say maybe if staff were less standing around and laughing work can get done. The line is long there are repetitive announcements about social distancing but 3 tills open. It is always a problem at that clicks
Staff are always loud and congregating instead of helping people. She argues with me rather than saying sorry for the inconvenience. For someone in a management post she has a lot to learn about customer service. The management there doesn’t pay attention and staff can just do as they plse
I say to her I always feel like I will get varicose veins waiting in the line at clicks I actually dread going into that store it’s always a long wait. She argues and practically screams at me infront of other customers yes the in the wrong. Plse address this

My husband bought 2packs size6 Clicks Nappies last week between the 09 the and and the 20 November, we normally buy all our baby products and house products at clicks fourways crossings. hubby bought the wrong nappy's instead of buying the pants he bought the active nappies, that attaches and detaches. My son is very huge he needs to wear the nappy pants. I called clicks fourways crossing while I was in the office and spoke to a guy by the name George. I went home to get the nappy pack which is not open to exchange it for the nappy pants, the manger tells me she cannot exchange it fpor me cause when I bought them they where in a combo, how do I exchange the other when its open. she says no she cannot help me. I had to buy another 2packets of nappies and go back hope with the other full packet which was meant to be exchanged.
This does not make sence to me how they cannot exchange a full closed nappy, written CLICKS...

Good evening Clicks,

I am writing to you with much disappointment on my 20th wedding anniversary.

To get to the point here, I visited the Clicks branch in Norkem Park to get my wife a gift to celebrate our 20th wedding anniversary. A very knowledgeable and polite lady by the name of Shirley assisted and recommended perfumes. Shirley showed me the gift sets and convinced me to take 2 sets as there would be 50% off on the second gift set. I agreed and selected the Red Door and White Diamonds. Shirley removed the gift sets from the glass locker and left it at the counter form me.

I continued to shop and my son took some deodorants. I also saw a price and advert for D'licious sweet treats. The price was if you take 3 it will be 30% off and 4 will be 50% off. I decided to spoil the wife with that as well. There was a guy with braids that assisted me and explained that special. He removed that advert from the shelf and went to confirm it with management and I never saw him again.

My son and I went to the tills to pay and was told that the chocolates were 3 for 2 and not 50% off. The guy that went to look for management has disappeared and no where to be found as he had the price from the shelf with him. Linda the manager tried calling him several times on the speaker system with no success. He could not have left the store as there was one exit. This took about 20mins of ordeal at the tills. I am then told that the special explained to me by Shirley does not exist and I need to take 2 of the same perfumes for my wife. Linda tried calling Shirley who was apparently busy and could not come to the tills. Then the other manager Mr Khumalo arrived and this is now past the closing time. Apparently Shirley is sick and throwing up at the back and can not come to the front. Suddenly Shirley walks past and I called her. Shirley explained the very same special again to Linda and Mr Khumalo that she sold to me. There is some discussion in their own language and then Shirley looks at the products and says oh sorry this is not what I thought. It is different. So we can not give you these prices. I am then told to give my wife 2 of the same gifts or maybe give her sister the other one.

By now I am more than an hour in the store and going on 40mins at the tills. My son is with me and I still need to get food for the family at home. Mr Khumalo says, sorry we can not do anything about the price. I said that I will contact head office and the response was no problem, thank you and its fine. I left the store with out anything at all to gift my wife on our 20th anniversary. This was a tradition that we followed for the last 20+ years of knowing each other. I got home and I was surprised with a gift from the wife and spent my evening explaining the ordeal at Clicks Norkem Park.

My disappointment is that over the last few years I have never had a good experience at Clicks Norkem Park. I kid you not, every single time that I visited I had to call a manager at the tills as there would be a price discrepancy. This takes more than 30mins to resolve. It was the same at the old branch across the passage and nothing has changed. Is this a marketing strategy to lie to the public and get people to buy stuff as most people do not double check and take it for granted the the price is correct.

This a day never to be forgotten in my life and I doubt that the wife will forgive me either or forget this unfortunate day due to the lack of training and incompetence of the staff of Clicks Norkem Park.

Regards,
Preggy Naidoo
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Good day .

I have purchased my hair iron from clicks three years ago ,I was very pleased with my hair iron however I kept it in good condition on the 12th of october 2020 my hair iron operated differently where by it kept going off and on,on the 13th I went to my near by store the friendly services guys helped me by getting the manager however I was told that without my proof of purchase they couldn't help me I was then very disappointed as they said Tony and guy as no technical supplier as well that I could send it in too,so it can be fixed I then rush home to try and find my slip I normally keep all of it then my mother told me when my father passed on in june last year we cleaned up the entire house in November for my late dads prayer we could have got rid of it please try and assist me .The Tony and Guy hair iron was purchased from Cornubia Mall clicks using my Ned bank Card debit.

Regards.
Shaizaana Hoosen .

Good day, I want to bring to your attention the substandard store facilities and staff in the Hyde Park, Johannesburg store. This is my closest Clicks store so I therefore go there for my medicinal requirements and other toiletries etc.
However 70% of the time the shelves are quite empty , the Solal products are frequently not in stock, the prescription medicine not available and the staff are not very helpful. Many a time the staff are busy chatting amongst themselves and only one cashier is open. As much as I want to support Clicks ... this makes it very difficult to do so . It would be appreciated if management paid the store a visit to sort these issues out. And these problems were experienced long before lockdown and Covid. Many Thanks, Farida

I'm still shivering with a service I got from clicks in Pietermaritzburg at Church street, employee promise to slap outside the store in front of the manager, her colleague and customers because she couldn't help me. Over the above I have sent the complain and one bother to reply to me.

Last of last week but not sure of the date I bought 3 New born formulae 1.8 kg each (I don't want to mention the brand, cost R301 each) It gave my child stomach cramps and sort of diarrhea. The practitioner gave advise to change that fomula to Isomil

Today I went to Clicks Edendale Mall to change the two fomula, hence I lost the purchase slip, I met a young gentleman who works there, He left everything he has been busy doing and fully attended my problem.

He took me to another gentleman whom I think he is supervisor, they asked a club card and all my problems were sorted out in an unbelievable pure dignity and professional manner.I was treated as if I'm the only customer in the country,They saved me more than R600 rands. If clicks worldwide can employ such workers,I believe a world will be a better place to live in.

I salute Edendale Mall clicks management and their entire dedicated staff members for their proficiency and excellent job done.

Hi, i purchased online on monday morning 8th of june 2020, today is Thursday 11th of June, i haven't received any kind of updates about my order, left a message on your Facebook page, no one responded. I mean i paid R60 for delivery to get no response from you. I am not happy and very disappointed in Clicks

Ii went to clicks on the 10th of June 2020,to buy essentials for my coming baby,when I got there the security refused me to enter and told me to go join the line like everyone else,I am highly pregnant,so i asked her if people in my condition also stand in long lines she said yes they do,I then asked to see the store manager,they said she is still busy on the phone,I waited for her she never came,but some rude consultant came with an attitude and told me to go stand in the line as there is nothing wrong with me,she told me that's how they operate in their mall when I told her that how come in Johannesburg CBD clicks they don't want me to stand on the line,Grace knows nothing about customer service,when I went in the store I asked for the manager ,she apologized about what happened but the consultant kept on making fun of me saying she is pregnant so what,what's so special about her and I explained to her that I need this essentials as I might give birth anytime from now....it's my first time getting a terrible service in your stores ,I normally get great service,I was shocked yesterday,I believe Grace still needs more training on customer service