Reviews of Clicks Head Office, Contact Details, Address, Clicks Head Office Complaints - Cape Town

It's been more than two month's and I'm still awaiting a refund for an order not received.Ive contacted our local Clicks as well as headoffice but to no avail.
Their customer service is non-existent despite numerous emails and empty promises.Im sure Im not the only person facing this problem,but who does one approach for help.This service is unacceptable especially when money is tight and is needed.

I am an essential worker ( Professional nurse) and i believe in most stores essential workers with permit are allowed to pass the queue, as we go buy our essential products during working hours since now shops are closed earlier than the normal time. i am working if clicks store in Soweto has different head office or what? At Clicks Jabulani i was allowed to pass the queue but Clicks Maponya mall kept me waiting in the queue, while i was on duty, i went only to collect my pre-packed medication at pharmacy. I`m also wondering if shaving razors and creams are not part of the essential products since we consider our hygiene as essential. Again what amazed me was that Clicks Jabulani mall did not allow me to buy shaving cream saying its the message they got from Head office, while Clicks Maponya mall allowed me to buy them. Exactly where are this instructions coming from, and how many head offices are there for Soweto based Clicks stores. i`m totally confused as which Clicks is giving us correct information from the head office?

I have been to a number of Clicks stores , even before the Corona virus outbreak , and none of them offer wet wipe sanitizing facilities for hands to their customers. This is not what other stores do and I and a number of my friends find this very disturbing and unacceptable.

Booked for 12.00 at Northgate Clicks on 28/02 for Vitality check. The nurse leaves a note on her door saying she's out and will be back at 12.10!? Find out she's doing her own shopping at PNP. Obviously her shopping time more important than that of her patients. She arrives back at 12.15 then promptly sees another patient because I'm out in the store looking for her. No apology or attempt to see me. Useless individual and I told her so. Write to Clicks to complain about the service on same day and get a sort of answer from Gary Erasmus (senior service consultant) on 3/03 saying "we take all complaints and comments from our customers in a very serious light". But it's all just platitudes, there has been no investigation, communication or follow up since as far as I can tell. It's outrageous that such poor service can be acceptable to Clicks.

there are thousands of problem with his pharmacy starting at the manager/staff/queuing system/phones. Why can't the manager make use of locums when the pharmacy is busy, Waiting in the pharmacy for 2 hours is not good for your business, I have send an email requesting our medication this was still not read, The phone lines are just ringing. Forcing you to go and stand in the pharmacy, PLEASE get someone in there that is prepare to walk an extra mile. No wonder the staff is leaving.

I have been prescribed Acetic Acid 0,25 percent from my Doctor after being discovered from hospital and have had nothing but problems getting my requirements filled.
We are restricted to one or two bottles at a time when requesting six. We are constantly told the hospital has a demand for the product. So I ask myself why does the hospital not maintain adequate stocks of the product?
We managed to order five bottles over the weekend and when we collected them yesterday on preparing for my twice dayly soak my wife noticed that three of the bottles where 0,25 percent and the other two 3 percent.
My question now is if we had not noticed the 3 percent and soaked my foot what would Clicks have done to compensate me for the damage done to my foot.
Nobody else in the area stock Acetic Acid so we are forced to use this pharmacy which we are really not happy with.

I would like to bring to your attention that I had a unusual experience today at your Clicks Cascades in Pietermaritzburg today.
I went in to exchange an item that was not working properly. There was no hassle with the exchange. I just felt like I was being scrutinized and the two staff ladies were very unfriendly. The demeanour of the staff characterises the company. I work in the client services industry and feel that if your staff were more friendly orientated, maybe the brand will be more successful and not just rely on payday savings. I am not expecting compensation, I just feel that I was not made to feel welcome, personal experience.

I have been a customer at Clicks Town Square for 10 years.Most times I'm satisfied with the service.My gripe is to get hold of a pharmacist by PHONE IS IMPOSSIBLE the phone just rings & rings also no other extensions are answered either.What if I have an emergency,like today.We have moved to Benoni & when I went in to get my CRONIC MEDS Town Square had not put my husband's & sons Profile on the computer.We tried to get in contact with TOWN SQUARE but of course nobody answered the phone.This is unacceptable my husband & son need their MEDS.This phone thing it's not the first time.Something needs to happen there.

Very bad service today received at Mayville branch. I bought discount items and where fully charged at the cashie, after i received the till slip i saw that they didnt refunded the discount item, i had to tell the cashier. She told me to swipe the card twice and asked me the pin also twice. When i came home the transaction went off twice on my bank. I went back and spoke to Helga for a refund she said i must wait 2 weeks. That is unacceptable. The cashier Florah was talking with other staff and that is why they dont concentrate what they are doing. The specials are also not linked on their system. I am very disappointed in your service. I want feedback as soon as possible to solve this problem. The slip number is 1125 date of purchase 27.12.19 time 10.49. Thank you Hannele Beukes

Just been to 6 Click stores in Pretoria area ask that the phone for me. But service poor to lazy need the winding flashlight in your dec book.
But like alway advitisment is free so there is NONE.
PLEASE STOP FALSE ADVERTISMENT IF YOU DO NOT HAVE STOCK TO SELL