CLICKS STORES HEAD OFFICE

1.4 33 Reviews
Company name
CLICKS STORES HEAD OFFICE
Address
Corner of Searle & Pontac StCape Town 8001P.O. Box 5142 , Cape Town, Western Cape, South Africa
Phone
+27 21 460 1911
Mobile phone
+27 21 460 1009
Fax
+27 21 461 8221

Reviews

1.4

33 Reviews
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1.0
Dissapointing customer service
Good day to whom it may concern.

I am writing to you with a heavy heart with the terrible customer service I just experienced at Clicks Mall of the South. I had recently purchased a grooming device at Clicks Mfula; however when I arrived home with an eager to use the device to my disappointment the device didn't not work. I tested the device with two separate different brands of batteries which normally work on other devices at home, the grooming device still failed to work. This then brought me to the conclusion that the device clearly does not work. I was traveling on the day of purchase hence why I could not return the particular device at the store originally bought at. On Thursday(05/09/19) evening I returned the device to Clicks Mall of the South for an exchange. Susan Khanyile asked one of the store assistants to test the device, but the device was working in stores with their own batteries. I saw a much better product for the same price and told Susan that this device was tested with several battery brands and the batteries work on other devices but not the particular device. I had just went to see something in store; and as they were testing I heared Susan yelling "Baphi la ba ntwana" simply translated where are these kids as I was with my partner. This was an insult to me because how do you address a customer as a kid, as I am a grown adult. I told Susan and the store assistant that I understand the device is working here however I am not satisfied with the product and I see a much better product than the one I initially bought for the same price, as a result I would like an exchange on the product. Susan proceeded to call Lucky who supposedly happens to be the store manager. We were not greeted by the store manager upon his arrival or to even understand our grievances at first. I then told Lucky that the device did not work for me at home, it is unused and still in its original packaging, I would just like an exchange as I see a better product for the same price. Lucky went on to say how can I exchange a product if the initial product is not damaged, I told him that it doesn't work for me, I have inserted the batteries properly at home and the device did not work; I would just like to have an exchange. Lucky said to me that they can't exchange a device that is not faulty to me and further went on to ask me how many voltages do my devices at home require and further went on to state that he is asking me a common sense question which insinuated that I do not have common sense. I told him that the devices are 1.5 volts, same voltage as the problematic device. They made me read the slip about their exchange policy but my slip had no where stated about electrical devices but simply refund policy that I should bring the the package with the original slip, the item should not have been unused and it's in its original packaging. Lucky then asked me why would I exchange the device only to find the other device being problematic, I told him that this is not about just the exchange but merely my preference and also with the terrible experience of the device I received when I arrived at home. I was not able to use the device for my intended use so why should I take something back home that I am not entirely satisfied with, because the clicks policy also states that if I am not impressed with my product I should return it within 60 calender days, it was returned within 5 days. Furthermore, the new product I now wanted also used different battery sizes which are even easier to find, hence why I wanted the other product amongst other reasons. Even if I may have been misread the policy exchange rules which I read in front of them and didn't mention the nonsense they were telling me, they could have respectfully explained their policy to me and advice me what the solution going forward would be, but this was not the case, but I ended up being insulted. I honestly felt insulted, disrespected, dishonored and disgraced at the experience I had encountered more especially at people who are supposed to prioritize customer satisfaction. I don't think I will ever set foot at the clicks there but would rather opt for alternative stores to the point that I would drive from my surrounding area to further alternative stores. Not only was Lucky an Suzan addressing in a demeaning manner to me and my partner, more especially during the difficult times South Africa is facing towards women abuse; when Lucky insinuated that we do not have common sense, that to me was an insult not to me only but to my partner as well. How could we be treated at such a degrading manner. I suggest Clicks to better train their employees on how to treat the customers because the employees are the first people as customers we encounter that represent the Clicks brand. Very dissapointing.
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2.0
not enough product on shelf..I knew that..but the staff didnt
I checked the shelf for certain stock..fpound it..went to pay..was told can buy 3 get I free..asked cashier to get the extra one...they came back told me...no more(I already knew this!!!!).....only was able to buy 2..had to pay cash......WHY WAS I TOLD BUY 3 GET ONE FREE..WHEN THERE WERE NOT THREE ON THE SHELF!!!!
Staff are NOT properly trained..Im a senior citizen....68 years...I knew there were not enough...why didn't the cashier know?...isn't this false advertising?
Reply
2.0
UNHAPPY.
I had wished to communicate with someone directly, but unfortunately I am not finding that option on Facebook. I never like giving bad reviews, but sometimes we are pushed to do so.

I mostly shop at CLICKS JABULANI MALL. Last month I was helped by a lady named ZANELE, I offered my clubcard to her, of which normally I would be asked if I have one. She swiped it twice. When I got home I realized that it didn't swipe as the slip states if I was a clubcard member........
Today again I happen to be blessed with the same cashier, who once again did not return my greeting. I asked for Nan 3 formula. (They are not kept at the shelf but at the cashier's desk). So she askes " Did you check the shelf?" My response, "I did and I was told it's kept at the till." then she walks up, then down which I assume she's looking for it. Then she asks one of her colleagues "do we keep milk here" yes was the respond. She walks up again, then down once again. Then she stands in front of me, shortly after that she says, I'll have to go look for you. Okay I say and I wait patiently with an irritable baby while I keep catching her standing on the isle. She comes with the milk and she's talking and fluffing around like I had nothing else to do but be at clicks. I offer my club card to her and this time, she didn't even bother to swipe it. Before walking out I asked a young beautiful lady (who unfortunately didn't have a name tag, I assume she's the manager). When I said to her it's the second time this is happening, she laughed it off and said, it's be a she talks to much.

I'm writing to suggest that maybe clicks should consider hiring people who want to work, people who understand why customer service is important. Why customers choose Clicks and not another shop. Remember Nan is sold by about 5 stores in the mall, not only that, I have a Shoprite which is a walking distance, the is a Game Store right next to Clicks that offers a bulk discount, there's a Woolworths store around the bend that offers excellent service. But yet we choose Clicks.
I'm not saying she must loose her job, even though I feel like she doesn't deserve it. But maybe someone must suggest training for customer service.
I hope with my next visit, I'll receive better service. Oh! Dis-cem's points don't expire, Pick 'n Pay offers points too, even when buying petrol at BP. That's exactly what Clicks id offering. I hope this makes Clicks realize that competition is real, and it will be felt hard with all these bad reviews.
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1.0
Bad customer service
Bought a Sorbet flat iron at Clicks in Claremont. The person at Clicks Claremont said i could bring it back if it is not working as I would like. I went to Clicks in Rondebosch as its closer to where I stay. The service I received at Clicks Rondebosch from the "manager" was pathetic. She said if there is nothing wrong with the product she cant take it back and she said they dont stock Sorbet so she said "cant you just go to cavendish. Why should I? If I got something from Clicks or any store I was NEVER advised to go back where I bought it and I was NEVER told by a manager " theres nothing I can do".
Pathetic "customer service"
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1.0
Dissapointed!!!!
Never have I ever encountered such terrible service and unwillingness to assist customers as I have at Franschhoek Clicks. Whenever I go there, which is on a regular basis because of the pharmacy, I find staff members chit chatting on the floor. No one notice you as you enter, they are unwilling to go the extra mile and have excuses whenever you ask for assistance. Today I've had it when all the staff members working the morning shift was in one aisle chatting about their hair, literally blocking the aisle and continuing with their conversations tying and loosening eachothers hair, eventhough customers passed and want assistance. They blatantly ignore customers, well not all customers... on one occasion I had to step aside for the staff member at the teller to assist a white customer first. Made me feel as if I am not a valuable customer.

The damage that staff at Franschhoek Clicks does to the Clicks brand is disgusting! Someone should intervene immediately. I am not the only one who has had a bad experience with the staff employed here. On several occasions I travelled to Clicks Stellenbosch / Paarl because of the service which is way above the standards received at my hometown Clicks. I am ashamed to say the least.

I do not have names because it is just about everyone, no exceptions! I have several incidents on different dates that motivated me to lay a formal complaint.

Regards,
Dissapointed Customer!
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1.0
Unavoidable stock on promotion
Good day

Based on the current promotion brochure. I wanted to purchase the silver egg boiler and a baby and junior Epimax cream that are on the catalog. Unfortunately i have not been able to find the products at our local clicks in Meyerton Gauteng (Vaal Triangle). This was on the 4th of May while the special was already running for 2 day by then. However, i had spoken with one of the managers there and he had promised to organise the products for me as they were never received by the store.
I had left my contact details so that they can inform me about when i can get the products. I had not heard anything from then, so i had visited the store again on the 7th May and they weren't there either.

The manager was not on duty but i had left the message with one other instore manager. It is the 9th May and i had not heard anything from them and still unable to get my products.

I am based in Meyerton, i found the catalog here and i am supposed to get the products here. It is unacceptable that i as the customers, have to gp through all the hustle just to get the products. It is unreasonable to have products displayed but yet not in store. I am very unhappy and frustrated, also because this is not the first that this happens.

I need the products and i am not going to go out of town just for them as it will be extra costs to me again.
Please take care of this situation as soon as possible or I will be forced to direct the complaint to the Customer Complaint Commission.
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1.0
CLICKS STOLE MY MONEY
Clicks Lichtenburg Town!! PLEASE SOUTH AFRICANS DO NOT SUPPORT THIS RACIST AND THIEF SHOP.

The most racist and incompetent staff, especially if you are white as me and my wife, I have experienced and on top of that they stole R467.49 of my money today, Monday 22/04/2019. I paid with my card at 10h32.

Me and my wife bought items from Clicks Lichtenburg on Monday, 22/04/2019 and made payment at 10h32. The cashier slide the item on a metal plate before she packed it in a bag and gave to us. After payment we left for the front door. Going through the screening equipment a siren went off. The security lady came towards us, as if we have now disturbed her day. She really took her time and I got upset because other people passed us going through the machines and again sirens went off. However, these people were not stopped and searched. Why then stop me and my wife and search us, BECAUSE WE ARE WHITE????

I then demanded my money back because I will not buy from a company that cannot treat everybody equal. A male manger was called and he totally ignored me and began ringing the items back on the till. A lady manager was called who was extremely rude and VERY UNPROFESSIONAL. She demanded that I sign documents. I refused because CLICKS already implicated me as a thief. She stared shouting at me and demanded I follow her to her office. I refused. By know I have ask 4 times for the telephone number of Clicks Head Office or the Regional Office. I was totally ignored by the male manager and the lady manager and never received the number. I gave the lady manger 1 more chance to give me my money back and she refused. I told her I am walking out straight to SAPS to open a case of theft because they refused my money back. Her response was "do what you like we do not need customers like you"!!! I turned and walked out of the shop without my money AND without my items. Case with SAPS have been opened. TRYING TO GET HOLD OF THE CEO'S OFFICE BUT THEY DON'T ALLOW "NORMAL" PUBLIC TO COMMUNICATE DIRECTLY WITH THE CEO OFFICE!!!!!

SIES CLICKS, SHAME ON YOU!!! WE ALSO DO NOT NEED A SHOP WITH EMPLOYEES WITH SUCH A RACIST ATTITUDE IN LICHTENBURG!!!
Reply
3.0
Clicks nappies
I have always been a big fan of the Clicks Group. But the last 2 packs of nappies are not what was on the packet or in previous packets. The nappies received was same as prevois sizes and the are really bad quality. I recommend Clicks to every one i kniw and this was really a surprise to me.
Hpe you can fix this as this is my 3rd baby and i have never used anything but Clicks brand ever since i discovered it.
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1.0
Meyersdal store
Worse staff and service ever !!!!its unacceptable and your group needs a wake up or u need to CLOSE DOWN
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1.0
NO PAY
I AM SO DISGUSTED WITH CLICKS. MY DAUGHTER IS WORKING AT CLICKS IN KROONSTAD. SHE WENT ON MATERNITY LEAVE LAST YEAR DECEMBER. THEY TOLD HER SHE WAS GETTING FULLY PAID ON HER MATERNITY LEAVE. WELL GAUSSE WHAT.
SHE GOT PAID R100 RAND EVERY MONTH.
THEY PHONED HER AND ASK TO COME BACK A MONTH EARLIER. SHE STARTED WORKING ON THE 4TH OF FEBRUARY. WHEN SHE GOT PAID AT THE END OF THIS MONTH SHE ONLY GOT R300 PAY.
HOW DOES THAT WORK. SHE WORKED OVERTIME WHEN IT WAS EXPECTED FROM HER. SHE WENT BACK TO WORK A MONTH EARLIER WHEN SHE WAS ASKED TO AND THIS IS HOW SHE IS TREATED AT YOUR COMPANY. HOW CAN YOU EXPECT HER TO SURVIVE ON 300 A MONTH WITH A BABY.
IF THIS IS NOT SORTED OUT BY FRIDAY THE 1ST OF MARCH I PERSONALLY WILL TAKE HER TO CCMA TO SORT THIS OUT.
THIS IS UNACCEPTABLE. NO PERSON DESERVES TO BE TREATED LIKE THIS.

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Questions & Answers

18
Questions
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Mrs M. van Vuuren
What is the email address where a customer can lay a complaint about the bad manners off a store manager?
7 Jan, 2018
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Gillian Holloway
This weeks catalogue, Clicks is advertising 18 Rolls of toilet paper for R69.99. The catalogue is dated up until the 22.10.2017. They said it is not on special and the special is only till 02.10.2017. Your ad does not make sense.
10 Oct, 2017
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Khaya
Good day,

Why is Clicks taking forever to respond to clients queries? for example I wanted to buy a Safeway Fan Heater(2000w) today and sent an email with details. But no feedback since this morning.
22 Aug, 2017
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Company Details

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Description
Clicks is one of South Africa's leading pharmacy, health, beauty and lifestyle retailers. Staying on top of contemporary trends, our stores and pharmacies offer customers access to a world of beauty and wellness while still providing great value for money.
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