Clicks Head Office, Contact Details, Address, Clicks Head Office Complaints

1.4 41 Reviews
Company name
Clicks Head Office, Contact Details, Address, Clicks Head Office Complaints
Address
Corner of Searle & Pontac StCape Town 8001P.O. Box 5142 , Cape Town, Western Cape, South Africa
Phone
+27 21 460 1911
Mobile phone
+27 21 460 1009
Fax
+27 21 461 8221

Reviews

1.4

41 Reviews
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1.0
Dispensery never answer their phone
I have been a customer at Clicks Town Square for 10 years.Most times I'm satisfied with the service.My gripe is to get hold of a pharmacist by PHONE IS IMPOSSIBLE the phone just rings & rings also no other extensions are answered either.What if I have an emergency,like today.We have moved to Benoni & when I went in to get my CRONIC MEDS Town Square had not put my husband's & sons Profile on the computer.We tried to get in contact with TOWN SQUARE but of course nobody answered the phone.This is unacceptable my husband & son need their MEDS.This phone thing it's not the first time.Something needs to happen there.
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1.0
Double charged
Very bad service today received at Mayville branch. I bought discount items and where fully charged at the cashie, after i received the till slip i saw that they didnt refunded the discount item, i had to tell the cashier. She told me to swipe the card twice and asked me the pin also twice. When i came home the transaction went off twice on my bank. I went back and spoke to Helga for a refund she said i must wait 2 weeks. That is unacceptable. The cashier Florah was talking with other staff and that is why they dont concentrate what they are doing. The specials are also not linked on their system. I am very disappointed in your service. I want feedback as soon as possible to solve this problem. The slip number is 1125 date of purchase 27.12.19 time 10.49. Thank you Hannele Beukes
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1.0
Please stop advistise items you do not have in your book
Just been to 6 Click stores in Pretoria area ask that the phone for me. But service poor to lazy need the winding flashlight in your dec book.
But like alway advitisment is free so there is NONE.
PLEASE STOP FALSE ADVERTISMENT IF YOU DO NOT HAVE STOCK TO SELL
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1.0
Manager's behaviour
Today i went to clicks king williams town to return a kambrook blender which i bought 2 days ago, reason for my return is it doesnt satisfy me it doesn't blend smoothly and its a 500w blender, i do have a smartlife blender which is 1000w but its small that is why i bought thus jug blender and i had to return it because im not satisfied. So they called a manager which i explained all the above and she ask if the one im exchanging with also doesnt satisfy me will i exchange it i said no because its the same watts as my smartlife blender.but my complain here is how she said to me that she is giving me only today to test this new blender if i come tomorrow to return she will not take it. I was very shocked which is i never said i will return it but now i am given a condition which is not on the slip i was very disappointed by this coming from a manager
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1.0
Ridiculous service at Clicks Richard's Bay.
I have just been to clicks Richard's Bay boardwalk centre and I was assisted by a staff member who told me that sensodyne toothpaste is 3for2 when I got to the cashier it scanned normal price, however I asked the consultant numerous amount of times and he said he is sure that it's at 3for2 and we must call him if it doesn't. To cut the story short a lady by the name of Kiki or Keke Mthembu who was the manager in charge at that time came to the till and said I am taking advantage of the fact that the consultant is new and she walked away from the cash desk. My question is how am I to know as a customer that the consultant is new? She could have at least taken her time to apologise for the inconvenience caused and I would have left a happy customer that lady is extremely rude and does not know what customer service is....
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1.0
Poor service clicks gezina
I went to Clicks Gezina to do my monthly shopping today. The makeup stands were empty, only testers were left so we asked for assistance. The assistant, Cynthia was wery rude when we asked for help as she was busy with another customer. A customer whom i could not see... So not sure who she was attending to. Regardless, we left her and waited. 20 minutes later she still had her back towards us, when my husband asked to see the manager, she advised that he is not in today. My husband asked how this is possible, who he could speak to, and she then advised that she would get the manager. When she returned with the manager, she introduced him, my husband was confused and asked why she said he was not there. She started shouting and screaming that she never said this. At this stage I reminded her of what she said, she came up to me and wouldnt stop shouting at me. The manager left her to scream and shout. We left.
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5.0
INCOMPETENCE AND POOR CUSTOMER SERVICE AT CLICK PHARMACY SOUTHGATE MALL
I went to clicks today to do the risk health assessment as required by my medical aid bestmed.l got the sister called Wendy at Southgate mall Johannesburg.The sister could not assist me as she said she has never done for nestled medical aid and never bothered to call best med for assistance with her registrations as a provider.however l made a call to bestmed and explained the issue she is encounting.By the time pass 11am,she said she could not assist me now as she want to go on lunch so l must wait for her.Upon her return,she could not help me again and she has indicated that l must come again another day after she figure out how to register as she is rushing for the second lunch.My medical aid called her to teach a step to step registration then instructed me to go there again.while l gave a a call to ask if l should come to do my assesments,she told me she is busy with other customers and she don't know when l should come.l was disappointed as l took leave from work for this wasted day with no sympathy.l believe she should have attended me as am also on line for assistance sitting at clicks from 11 to 14h45 for no assistance.AM VERY DISAPPOINTED WITH CLICKS SISTER THAT ACT LIKE A PUBLIC HOSPITAL NURSES.Thank yoy
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1.0
Complaint
Kloof clicks.poor slow and unfriendly service!! Shelves untidy and price not corresponding. Discounted products poorly advertised. Pinetown. ..not any better with the slow services but at least shelves tidy, staff slightly more competent
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1.0
Dissapointing customer service
Good day to whom it may concern.

I am writing to you with a heavy heart with the terrible customer service I just experienced at Clicks Mall of the South. I had recently purchased a grooming device at Clicks Mfula; however when I arrived home with an eager to use the device to my disappointment the device didn't not work. I tested the device with two separate different brands of batteries which normally work on other devices at home, the grooming device still failed to work. This then brought me to the conclusion that the device clearly does not work. I was traveling on the day of purchase hence why I could not return the particular device at the store originally bought at. On Thursday(05/09/19) evening I returned the device to Clicks Mall of the South for an exchange. Susan Khanyile asked one of the store assistants to test the device, but the device was working in stores with their own batteries. I saw a much better product for the same price and told Susan that this device was tested with several battery brands and the batteries work on other devices but not the particular device. I had just went to see something in store; and as they were testing I heared Susan yelling "Baphi la ba ntwana" simply translated where are these kids as I was with my partner. This was an insult to me because how do you address a customer as a kid, as I am a grown adult. I told Susan and the store assistant that I understand the device is working here however I am not satisfied with the product and I see a much better product than the one I initially bought for the same price, as a result I would like an exchange on the product. Susan proceeded to call Lucky who supposedly happens to be the store manager. We were not greeted by the store manager upon his arrival or to even understand our grievances at first. I then told Lucky that the device did not work for me at home, it is unused and still in its original packaging, I would just like an exchange as I see a better product for the same price. Lucky went on to say how can I exchange a product if the initial product is not damaged, I told him that it doesn't work for me, I have inserted the batteries properly at home and the device did not work; I would just like to have an exchange. Lucky said to me that they can't exchange a device that is not faulty to me and further went on to ask me how many voltages do my devices at home require and further went on to state that he is asking me a common sense question which insinuated that I do not have common sense. I told him that the devices are 1.5 volts, same voltage as the problematic device. They made me read the slip about their exchange policy but my slip had no where stated about electrical devices but simply refund policy that I should bring the the package with the original slip, the item should not have been unused and it's in its original packaging. Lucky then asked me why would I exchange the device only to find the other device being problematic, I told him that this is not about just the exchange but merely my preference and also with the terrible experience of the device I received when I arrived at home. I was not able to use the device for my intended use so why should I take something back home that I am not entirely satisfied with, because the clicks policy also states that if I am not impressed with my product I should return it within 60 calender days, it was returned within 5 days. Furthermore, the new product I now wanted also used different battery sizes which are even easier to find, hence why I wanted the other product amongst other reasons. Even if I may have been misread the policy exchange rules which I read in front of them and didn't mention the nonsense they were telling me, they could have respectfully explained their policy to me and advice me what the solution going forward would be, but this was not the case, but I ended up being insulted. I honestly felt insulted, disrespected, dishonored and disgraced at the experience I had encountered more especially at people who are supposed to prioritize customer satisfaction. I don't think I will ever set foot at the clicks there but would rather opt for alternative stores to the point that I would drive from my surrounding area to further alternative stores. Not only was Lucky an Suzan addressing in a demeaning manner to me and my partner, more especially during the difficult times South Africa is facing towards women abuse; when Lucky insinuated that we do not have common sense, that to me was an insult not to me only but to my partner as well. How could we be treated at such a degrading manner. I suggest Clicks to better train their employees on how to treat the customers because the employees are the first people as customers we encounter that represent the Clicks brand. Very dissapointing.
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2.0
not enough product on shelf..I knew that..but the staff didnt
I checked the shelf for certain stock..fpound it..went to pay..was told can buy 3 get I free..asked cashier to get the extra one...they came back told me...no more(I already knew this!!!!).....only was able to buy 2..had to pay cash......WHY WAS I TOLD BUY 3 GET ONE FREE..WHEN THERE WERE NOT THREE ON THE SHELF!!!!
Staff are NOT properly trained..Im a senior citizen....68 years...I knew there were not enough...why didn't the cashier know?...isn't this false advertising?
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Questions & Answers

18
Questions
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Mrs M. van Vuuren
What is the email address where a customer can lay a complaint about the bad manners off a store manager?
7 Jan, 2018
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Gillian Holloway
This weeks catalogue, Clicks is advertising 18 Rolls of toilet paper for R69.99. The catalogue is dated up until the 22.10.2017. They said it is not on special and the special is only till 02.10.2017. Your ad does not make sense.
10 Oct, 2017
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Khaya
Good day,

Why is Clicks taking forever to respond to clients queries? for example I wanted to buy a Safeway Fan Heater(2000w) today and sent an email with details. But no feedback since this morning.
22 Aug, 2017
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Clicks is one of South Africa's leading pharmacy, health, beauty and lifestyle retailers. Staying on top of contemporary trends, our stores and pharmacies offer customers access to a world of beauty and wellness while still providing great value for money.
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