Reviews of OK FURNITURE - HEAD OFFICE, Customer Care, Contact Details - Pretoria

They sold me a tv with a default tv stand now the tv stand broke and the tv fell and the screen is damaged.
Now they refused to exchange.

Is it my fault that they sold me a tv tv stand that wasn't strong??

They deserve a 0 rating. I recently bought a fridge at OK furniture in Pretoria and they delivered a fridge that was on display whereas I never said I want a display. The bulb inside is not working and the fridge looks old and used. I complained to the sales rep and he tells me because I switched it on I can't return it or get a refund. How else was I going to know the bulb is not working if I hadn't switched it on? And I immediately switched it off when I noticed its not working properly. I never really used it. I am not satisfied with this fridge that a bought with my hard earned cash. OK furniture is the worst furniture store and I will never ever buy from them again.

I am Miss. B. Vermeulen. I am staying in Namibia, Otjiwarongo for 14 and a 1/2 years now. I moved here July 2003 and is still currently living here. I am staying at my current address since November 2013. I am buying from Ok furniture since 2008 up to now, 2017. I am a golden client, because I have never in this period skip a payment or payed less then I should have, I pay mostly always more then my installment amount. BUT STILL AFTER I PAID OFF MY ACCOUNT AND APPLY TO BUY SOMETHING ELSE, I AM TREATED LIKE A FIRST TIME OR UNTRUSTWORTHY CLIENT. Arround April somewhere I finished paying my Cellphone at OK Furniture. July 2017, I bought furniture like a TV, bed and stove, without a deposit, because I proved myself to be an golden client. November 2017, I came into money and paid off the account of 15 000.00 in cash. Yesterday, 16/12/2017, I applied for an new account at OK Furniture they send me to the dirty slow working populated police station to make a deccleration for proof of address and I must pay a deposit, I never paid a deposit anymore. AFTER ALL OF THESE YEARS PROVING THAT I AM A TRUSTWORTHY GOLDEN PAYING CLIENT, WITHOUT LOOKING AT MY RECORD THAT SPEAKS FOR ITSELF, I AM TREATED LIKE unknown new client.

my husband baught n lounge suit cash in tge 02.12.********. we have been waiting eversince for the delivery. he were in the store 3 times already and everytime there is a problem. i understand its thia time off the year and i never complain but this is so unexceptable. we paid R********.00 cash and this is the service we get.

i was very disappointed to buy a TV a was told i have to bring a TV licence, same day i came back with my licence to be told the TV was out of stock , ive been told ill get the TV in two day , but ive been there more than five times and its been 14 days now , my TV is still not the on stock and the worse part it is still the on display and thy are selling without prior notice to the customer that the TV is not available imminently instead thy will be playing around telling u about licences IDs and all that , now im from the and i was told the Tv is still not available and there is nothing thy can help me about

Bought goods on black friday in nelspruit at ok furniture told to come everything around 3pm . when i went back thats when disaster started. Nobody was attending to us we were just queuing with no one serving us. It was really bad. Also was told the decorder and phone tgat i bought had run out of stock and will get it later. The funny part your employees were printing delivery reports for their friends if i can say because the furniture was being taken out of the store room in large. I dont think i will ever do business again black friday or not

we are not happy at ok furniture shop #******** too much abuse where can we go to complain???

GOOD DAY,I WORK FOR THE OK FOOD FRANCHISE,OK FURNITURE MUST BE THE WORST COMPANY TO DO BUSINESS WITH!!I RECENTLY PURCHASED A LOUNGE SUIT AND A DINING ROOM DIVIDER(NOVEMBER 2016) FROM THE KG MALL BRANCH IN WITBANK.THE LOUNGE SUIT CAME WITH THE SPRING ON ONE COUCH BROKEN AND THE FABRICK IS CUT OPEN ON THE SIDE.UPON BRINGING IT TO THE SALESMAN ATTENTION,HE ,SIBUSO SAID THAT THER WAS NOTHING HE COULD DO THEN I MUST WAIT FOR JANUARY 2017 COS THE FACTORY IS BUSY.IN JANUARY I SENT MY BROTHER TO THE STORE COS I WAS AT WORK, AND THEY SAID THEY CANT HELP HIM AND I MUST COME IN AGAIN TO COMPLAIN.HOWEVER I HAVE BEEN THERE THREE TIMES NOW AND I EVEN SENT MY FIANCE TO TRY AND HELP ME SORT OUT MY ISSUE COS THEY REFUSED TO HELP ME,AND ITS NOW MARCH 2017.IF I COULD SLAP THE STAFF OF OK FURNITURE INCLUDING THE LADY MANAGER OF THE STORE FOR TREATING ME AND MY FIANCE AS IF WE MEAN NOTHING TO THE STORE.SHE AND HER STAFF HAVE NO ETHICS ABOUT CUSTOMER SERVICE OR HOW TO DEAL WITH CUSTOMER COMPLAINTS.SHE SWORE AT ME AND EMBARRASSED MY FIANCE IN FRONT OF ALL HER STAFF AND OTHER CUSTOMERS IN THE STORE.THEY ALL JUST STARTED SCREAMING AND SHOUTING THAT IS WAS NOT MY STORE AND I SHOULD GET OUT BEFORE THEY HIT ME.THE GUY SIFISO OR SISBUSISO EVEN CAME RUNNING BEHIND ME TO FIGHT.IF THE STAFF AND MANAGER CANNOT GET DICIPLINED FOR UNRULY BEHAVIOUR AND GIVE A WRITTEN APPOLOGY IN PERSON,I DO HAVE FOOTAGE OF THE INCIDENT AND I WLL OPEN A CASE OF UNFAIR BUSINESS PRACTICE TOWARD OK FURNITURE FRANCHISE,I AM NOT THE ONLY ONE THAT SEEM TO BE HAVING ISSUES WITH THE ABOVE MENTIONED STORE.

REGARDS.MISS EB KUBEKHA.

I went to ok botshabelo to pay my account and the lady there told me that they dnt take payments for an account that was not opened in their store.I mean I opened the account in polokwane, isn't it that I can pay about acc at any ok store.the nxt thing they'll be calling me as if I dnt wanna pay them.I'm waiting let them call me.

At ok furniture in newcastle, harding street, all the staff sit together and watch tv at the back of the store,theres nobody to service clients,i had been there on 2 occasions now where i experienced exactly the same situation,the security at the door has a dont care attitude....wheres management and customer service????