Review of OK FURNITURE - HEAD OFFICE, Customer Care, Contact Details

GOOD DAY,I WORK FOR THE OK FOOD FRANCHISE,OK FURNITURE MUST BE THE WORST COMPANY TO DO BUSINESS WITH!!I RECENTLY PURCHASED A LOUNGE SUIT AND A DINING ROOM DIVIDER(NOVEMBER 2016) FROM THE KG MALL BRANCH IN WITBANK.THE LOUNGE SUIT CAME WITH THE SPRING ON ONE COUCH BROKEN AND THE FABRICK IS CUT OPEN ON THE SIDE.UPON BRINGING IT TO THE SALESMAN ATTENTION,HE ,SIBUSO SAID THAT THER WAS NOTHING HE COULD DO THEN I MUST WAIT FOR JANUARY 2017 COS THE FACTORY IS BUSY.IN JANUARY I SENT MY BROTHER TO THE STORE COS I WAS AT WORK, AND THEY SAID THEY CANT HELP HIM AND I MUST COME IN AGAIN TO COMPLAIN.HOWEVER I HAVE BEEN THERE THREE TIMES NOW AND I EVEN SENT MY FIANCE TO TRY AND HELP ME SORT OUT MY ISSUE COS THEY REFUSED TO HELP ME,AND ITS NOW MARCH 2017.IF I COULD SLAP THE STAFF OF OK FURNITURE INCLUDING THE LADY MANAGER OF THE STORE FOR TREATING ME AND MY FIANCE AS IF WE MEAN NOTHING TO THE STORE.SHE AND HER STAFF HAVE NO ETHICS ABOUT CUSTOMER SERVICE OR HOW TO DEAL WITH CUSTOMER COMPLAINTS.SHE SWORE AT ME AND EMBARRASSED MY FIANCE IN FRONT OF ALL HER STAFF AND OTHER CUSTOMERS IN THE STORE.THEY ALL JUST STARTED SCREAMING AND SHOUTING THAT IS WAS NOT MY STORE AND I SHOULD GET OUT BEFORE THEY HIT ME.THE GUY SIFISO OR SISBUSISO EVEN CAME RUNNING BEHIND ME TO FIGHT.IF THE STAFF AND MANAGER CANNOT GET DICIPLINED FOR UNRULY BEHAVIOUR AND GIVE A WRITTEN APPOLOGY IN PERSON,I DO HAVE FOOTAGE OF THE INCIDENT AND I WLL OPEN A CASE OF UNFAIR BUSINESS PRACTICE TOWARD OK FURNITURE FRANCHISE,I AM NOT THE ONLY ONE THAT SEEM TO BE HAVING ISSUES WITH THE ABOVE MENTIONED STORE.

REGARDS.MISS EB KUBEKHA.