OK FURNITURE - HEAD OFFICE, Customer Care, Contact Details

1.1 23 Reviews
Company name
OK FURNITURE - HEAD OFFICE, Customer Care, Contact Details
1 BRICKFIELD ROAD, MEADOWDALE, , Pretoria, Gauteng, South Africa   View map
+27 11 456 7000
Mobile phone
+27 861 008861
Establishment year 2009
Employees 16-25
Company manager Matome Molele



23 Reviews
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Bad service ever
I had a very disgusting service at OK Phumulani Mall where they didn't want me to use my Discovery Card to purchase at the store. I was told to withdraw money and pay cash. They even took my ID copy and forced to sign as if im a thief
Waiting 1 week now for approval.
Communication sucks
Im permenantly employed with education department. Persal nr on payslip
and 3 months bankstatements and they still doubt me.
horrible service
im so disappointed in the type of service of got. since i always purchase my products at this store. i normally buy cash but when i tried to buy on account it got declined. they cant even come back to me and ask how much deposit im willing to pay nothing. they just declined and not interested at all. they didn't even call me to explain the declined reasons . which i also feels its bad service because i provided them with extra income but still. i believe a customer must always be put first but ok furniture didn't go the extra mile to assist me.
We bought a tablet at the Carletonville branch that is advertised for R989.00 and left the store...we tried to start the tablet but it did not work. Went back to the store to tell them it was broken in which the salesperson replied yes he knew it was not working as somebody else returned it and showed me the marks on the side of the phone. He wanted me to go to the other branch at Gateway mall in which I replied it is not my duty so he went there and came back with another phone. Now I gave the present to my son and again the new one is not working either..... How do I get my money back because obviously this is not a good buy!!!
POOR customer service !!!
Customer service , non existing!!!!
Staff take your document and go into a room , a office and does not tell you what is happening !
when I go in after 10 min to tell them that I would like to Change the purchase item.
I was told that I can not go in
After a 10 min more . I told them that they do not need to continue with the application

As a customer I was not informed as to that they are doing behind closed doors with my ID and payslips
this is not a good practice , as when my " application" was taken it was done at a table on the sales floor

If the process was made clear as to what is happening, if would have been better.
But just to be told that I can not go in , is completely un expectable
I could under stand if they was busy with banking or some practice that had a security Rick
but this was not the case
And no explanation was given, even after I went out , no one even made the effort to phone me
so clearly your company does not need or want turnover !!and is just willing to lose customers

I will make sure that all my family and friends Know about this incident, and will Not support your company

Thank you
I've bought a tv stand and a coffee table from OK in BLUE DOWNS Cape Town then i noticed that the glasses of the coffee table are broken so they took them back,the manager promised that the new glasses will be delivered to my house the next day, that was end of May but untill now i'm still waiting for the glasses.I went to the shop several times to fetch the glasses but every time when i'm there they tell me that the glasses will be delivered to my house the next day,i'm tired of waiting now and i've paid the full amount for the product so it seems like they don't care now
POOR delivery services!!
I bought a fridge a month ago in Queenstown to be dilivered in Bloemfontein it has not been dilivered. I was told to wait for two weeks but its been three now ,I call to check up on it they always say they'll get back to me but never do. I am a student and I am very much struggling without a fridge. This is really poor service !
Pallet coffee table and TV stand
What absolute dissapointment in the purchase. On delivery missing a draw not assembled properly at all draws don't fit big gap at base and so on this is after spending over 16000 at OK middleburg
And after delivery of the lounge suite one of the cushions were torn
Pics will be sent to the MD of OK. Not
Dissapointed and unhappy
They sold me a tv with a default tv stand now the tv stand broke and the tv fell and the screen is damaged.
Now they refused to exchange.

Is it my fault that they sold me a tv tv stand that wasn't strong??
Ok fridge
They deserve a 0 rating. I recently bought a fridge at OK furniture in Pretoria and they delivered a fridge that was on display whereas I never said I want a display. The bulb inside is not working and the fridge looks old and used. I complained to the sales rep and he tells me because I switched it on I can't return it or get a refund. How else was I going to know the bulb is not working if I hadn't switched it on? And I immediately switched it off when I noticed its not working properly. I never really used it. I am not satisfied with this fridge that a bought with my hard earned cash. OK furniture is the worst furniture store and I will never ever buy from them again.
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Questions & Answers

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I applied for a job at 1 of ok furnitures stores in the Eastern cape atound umtata;did everything from fingerptints to interview,never got any phonecall or anything until i called the store and the answer i recieved from the manager is that the post has been is no longer there,no further explanation,can i apply again?
29 Apr, 2018
No answers yet...

Patricia Booi
My husband( Em Booi) applied for Ok furniture account last week Wednesday, I would like to know ,how long does it takes for a account to be approved or declined?
15 Jan, 2018
No answers yet...

Hello there my name is Portia cele from diepkloof I would like to know that I'm getting a children grant for three children now I would like to apply for a credit I want a TV from OK furniture will I get it plz answer
5 Jan, 2018
No answers yet...

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Company Details

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1 BRICKFIELD ROAD, MEADOWDALE, , Pretoria, Gauteng, South Africa
The philosophy of OK Furniture stores is to give down-to-earth, straightforward people the opportunity to grow, both as individuals and in their professional roles, so that together we're strongly committed to creating a better life everyday for both our Customers and for ourselves.

OK Furniture

OK Furniture is a trading Division of Shoprite Checkers (Pty) Ltd, which currently operates over 550 stores, throughout Africa. The fleet of OK Furniture Stores now numbers in excess of 300 Stores and branches are located as far as Namibia, Lesotho, Swaziland, Botswana, Zambia and Angola

The new look OK Furniture Store presents its Customers with an exciting shopping experience, offering only the best local and imported brands at the very best prices, cash, or terms. Whether you're looking for a Bedroom Suite, Lounge Suite, Base Set, TV, DVD Player, Home Theatre System or any appliance, OK Furniture must be your ultimate shopping destination, every time. We also boast one of the broadest wall-to-wall carpet services in the Country, with a reputable obligation free quotation service.

When it comes to service, there's none to beat OK Furniture! We pride ourselves on giving our Customers exactly what they want, when they want it, and at the price they deserve. - No Problem.
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