OK FURNITURE - HEAD OFFICE, Customer Care, Contact Details

1.1 28 Reviews
Company name
OK FURNITURE - HEAD OFFICE, Customer Care, Contact Details
1 BRICKFIELD ROAD, MEADOWDALE, , Pretoria, Gauteng, South Africa   View map
+27 11 456 7000
Mobile phone
+27 861 008861
Establishment year 2009
Employees 16-25
Company manager Matome Molele



28 Reviews
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My order
i bought a stove on redfriday 07 Sept 2019 but i havent gotten the feedback from the store of how far my order is.i bought it online and transferred. i send through proof of payment but no call and nothing
Very very bad service
I've bought a new washing machine from ok and it broke took it back as it is under warranty they fix it and it broke again now this happened 3 times already so I decided to exchange it for a more expensive one got by the shop and they said there's no stock at the moment but they were advertising it they made me understand as soon as they get stock they will call me it's almost 2 months now and finally this week they got stock came to collect my machine and they told me that's customers stuff I must collect mine from the warehouse isn't it there job to ensure that my order was there with the others
Reply by Phina , 12 Sep, 2019
Almost the same encounter like the one I had, it’s been a full two months now since I bought couches on a cash price of R20 000,asked for a replacement within 2weeks n even now ????,telling me to change and get another design...bulshit.This happened at Jubilee mall in Hammanskraal
Spoke to Bafana at OK furniture in Sontonga mall, he advised that the DSTV connector was R150 and when it was time to pay they said I must pay R300 because there manager was not there to do an override for them and I will collect my refund the following day. When I requested for my refund, they told me in cannot get it, as I had understood them incorrectly.

Attached is a photo from their system where these's a promo code and price.
Soke to Bafana at OK furniture in Sontonga mall, he advised that the DSTV connector was R150 and when it was time to pay they said I must pay R300 because there manager was not there to do an override for them and I will collect my refund the following day. When I requested for my refund, they told me in cannot get it, as I had understood them incorrectly.

Attached is a photo from their system where these's a promo code and price.
Poor service
I recently bought a DSTV package at the branch here in Vredendal. I was told that they had someone who installs it, but now it is the second month already and I'm still waiting that the person must come, as OK Furniture only lets him do it because apparently his fee is included in the package. I was more than once at the store and every time they had another excuse. Very very bad service. And above it all I already paid them. I am a very disappointed client. OK furniture service suck!
Bad service ever
I had a very disgusting service at OK Phumulani Mall where they didn't want me to use my Discovery Card to purchase at the store. I was told to withdraw money and pay cash. They even took my ID copy and forced to sign as if im a thief
Waiting 1 week now for approval.
Communication sucks
Im permenantly employed with education department. Persal nr on payslip
and 3 months bankstatements and they still doubt me.
horrible service
im so disappointed in the type of service of got. since i always purchase my products at this store. i normally buy cash but when i tried to buy on account it got declined. they cant even come back to me and ask how much deposit im willing to pay nothing. they just declined and not interested at all. they didn't even call me to explain the declined reasons . which i also feels its bad service because i provided them with extra income but still. i believe a customer must always be put first but ok furniture didn't go the extra mile to assist me.
We bought a tablet at the Carletonville branch that is advertised for R989.00 and left the store...we tried to start the tablet but it did not work. Went back to the store to tell them it was broken in which the salesperson replied yes he knew it was not working as somebody else returned it and showed me the marks on the side of the phone. He wanted me to go to the other branch at Gateway mall in which I replied it is not my duty so he went there and came back with another phone. Now I gave the present to my son and again the new one is not working either..... How do I get my money back because obviously this is not a good buy!!!
POOR customer service !!!
Customer service , non existing!!!!
Staff take your document and go into a room , a office and does not tell you what is happening !
when I go in after 10 min to tell them that I would like to Change the purchase item.
I was told that I can not go in
After a 10 min more . I told them that they do not need to continue with the application

As a customer I was not informed as to that they are doing behind closed doors with my ID and payslips
this is not a good practice , as when my " application" was taken it was done at a table on the sales floor

If the process was made clear as to what is happening, if would have been better.
But just to be told that I can not go in , is completely un expectable
I could under stand if they was busy with banking or some practice that had a security Rick
but this was not the case
And no explanation was given, even after I went out , no one even made the effort to phone me
so clearly your company does not need or want turnover !!and is just willing to lose customers

I will make sure that all my family and friends Know about this incident, and will Not support your company

Thank you
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Questions & Answers

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I applied for a job at 1 of ok furnitures stores in the Eastern cape atound umtata;did everything from fingerptints to interview,never got any phonecall or anything until i called the store and the answer i recieved from the manager is that the post has been is no longer there,no further explanation,can i apply again?
29 Apr, 2018
No answers yet...

Patricia Booi
My husband( Em Booi) applied for Ok furniture account last week Wednesday, I would like to know ,how long does it takes for a account to be approved or declined?
15 Jan, 2018
No answers yet...

Hello there my name is Portia cele from diepkloof I would like to know that I'm getting a children grant for three children now I would like to apply for a credit I want a TV from OK furniture will I get it plz answer
5 Jan, 2018
No answers yet...

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Company Details

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1 BRICKFIELD ROAD, MEADOWDALE, , Pretoria, Gauteng, South Africa
The philosophy of OK Furniture stores is to give down-to-earth, straightforward people the opportunity to grow, both as individuals and in their professional roles, so that together we're strongly committed to creating a better life everyday for both our Customers and for ourselves.

OK Furniture

OK Furniture is a trading Division of Shoprite Checkers (Pty) Ltd, which currently operates over 550 stores, throughout Africa. The fleet of OK Furniture Stores now numbers in excess of 300 Stores and branches are located as far as Namibia, Lesotho, Swaziland, Botswana, Zambia and Angola

The new look OK Furniture Store presents its Customers with an exciting shopping experience, offering only the best local and imported brands at the very best prices, cash, or terms. Whether you're looking for a Bedroom Suite, Lounge Suite, Base Set, TV, DVD Player, Home Theatre System or any appliance, OK Furniture must be your ultimate shopping destination, every time. We also boast one of the broadest wall-to-wall carpet services in the Country, with a reputable obligation free quotation service.

When it comes to service, there's none to beat OK Furniture! We pride ourselves on giving our Customers exactly what they want, when they want it, and at the price they deserve. - No Problem.
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Last update: June 2019 - View Status

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