1.0 28 Reviews
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28 Reviews
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Complaint agaist spar
I bought sausage at spar found cloth inside and already eaten half of the sausage, i went to the shop the manager said they must do refind for it and gave me the money for the sausage. The following day i went to the doctor cz i was sick the whole night and i told them about that they didnt even care about that.
Reply by HPAdmin
20 Apr, 2020
Please go and write a review of your customer service issue with them directly on the Hellopeter website. We, unfortunately, are not permitted to do this for you.  Go to www.hellopeter.com, click on ‘write a review’ and please follow the steps. Let us know if you have any questions or need further assistance.
I'm so disgusted with the poor service of the fraud department for FNB, I've been trying to follow u
I'm so disgusted with the poor service of the fraud department for FNB, I've been trying to follow up with the fraud case on behalf of my mother, who is 75 years. She was defrauded on the 5th of December 2019, where after I opened up a case and was given a case number Just to follow up on a case its a mission the number I was given 0875774444, always when I call that number its only the machine that answer and always telling me about high volumes of calls, from the morning until in the afternoon. its frustrating for her because I don't have answers on the case. FNB is the worst bank and their service is pathetic and disgusting.
Reply by Admin
26 Feb, 2020
Please go to www.hellopeter.com and write your review there. Thanks.
Old mutual insurance company cancelled my life cover( greenlight) without informing me. I discovered that when I went to claim for my deceased mother on the 6th January 2020.I was told that the deductions stopped on the 18 November 2020. I now want Old mutual to pay my claim and refund the premius because of the following reasons:
.I never cancelled the policy I had with Old mutual
.Old mutual did not inform me that they cancelled the contract.
.I am now 4 years to retirement with no life cover and I would leave my teenage daughter with nothing should anything happens to me.
.With 4 years to retirement as I intends to retire at 50 it would be difficult for me to renew or take another cover because there might be changes in my health status and it will be very expensive because of age.
. NO funeral policy in my name for me and my child at the moment meaning that should anything happens to me or her we will get a pauper's funeral.
.Old mutual must pay my mother's ckaim and all the premiums I paid from 1st August 2008 to November 2018 so that I invest them to prepare for my daughter and my retirement.
MTN overcharging us for contract phones
hello Peter,

we bought contract phones from mtn and had a standard amount to be debited every month however when the statements came through and extra money was charged and there was no explanation for it

we took it up with them and they gave us contradicting messages from one consultant from head to office to the other branches we could find. they sent us from pillar to post however my Mom went to mtn at mall of the south to enquire and she was informed that the matter was resolved and she will be credited the money that was incorrectly debited as there was not basis for it however the same thing happened again (in 3 consecutive months) and its frustrating and very unprofessional of them to deduct money for what was not agreed upon

one of the consultants at mall of the south confirmed that a request was logged and the mistake was rectified but it doesn't seem like because nothing has changed

please assist, will appreciate it.
Somerset West Municipality shines once again!
After sending an email regarding problems being experienced with de- registration of a trailer which was scrapped in June 2018, both Sharl Goosen and Margaret de Villiers came to the rescue and all was sorted out within 24 hours. Super efficiency, much appreciated.
i had contract with MTN, and i am being forced to pay for data upgrade i did'nt agree on. and still recieve statement for instalments for data that i don't even use, my credit record is destroyed because of this issue.

i have attached a letter that i sent to them on the 30 January 2019.

please help
I requested my friend to buy me medication at the clicks pharmacy in greenstone mall using cash and later went back to the pharmacy for more medication using my medical aid, so I requested that they charge everything on my medical aid and refund the cash transaction, I was told they require a slip even after I explained they can do a reprint the pharmacy manager says its company policy they cant refund , I was obviously not happy with this since I have the duplicate medication which was bought on my medical aid , this is not right that they trust their staff with refunds that the customer has to suffer for a simple refund, when the medication had the code they were looking for the medication had the description and all the relevant information require but yet no refund was provided, this is unacceptable and they should relook their policy instead of leaving the customer with no solution and the perception that they do not trust their staff.
Bad service
Hello Peter I am so disappointed and very unhappy about the service I got from the Debonairs Restaurant in Woodstock Cape town especially from the so called MANAGER, THEY WERE ALL LAUGHING AT ME HER NAME IS Samantha AND HER Staff telling me I can not order because I was not using my own mobile phone using a work telephone I spent m ore than 30 min trying to explain that I do not have the fucken airtime and they kept on laughing and dropping me with a phone right on my ear ,I do not know what was so funny about me placing my order from another number, kindly help with this matter I will never be happy till that Samantha is suspended for such behavior. or I will take it further myself if I am not getting any assistance.

Thank You

not happy with service given by SAAFRICAN
JeepSA - No customer care at all!
On 5 October 2018 I bought a Jeep Cherokee 4X4 Limited from Penta Motors Menlyn at 18 000 km. There were outstanding items: Service Book, Spare key and Jeep mats. Xolani Mokwena the saleseman promised to courrier all items as soon as he receives it from head office (JeepSA). I have done everything in my power to remind Xolani from Penta Motors but it was all in vain. I contacted Jeep motors telephonically and via emails, nothing prevailed. I am now faced with an added and serious problem. The car started overheating and losing coolant from March 2019, the Jeep dealership in Pinetown and in Umhlanga Ridge could not find anything wrong. My car had to be towed from Pietermaritzburg to their dealership thrice. The last incident was when it was towed to Umhlanga Ridge on the 7th of August. They have never called me as a ncerning the status of my car, but I made it a point to call and even went to Umhlanga from Pietermaritzburg twice. They keep feeding me stories. I even called JeepSA and the first time(2 September) I spoke to Paladi who promised to help, but never got back to me. When my husband went to Umhlanga for the second time, Rivashin fed him a new story that they found the problem and the thermo needs to be changed, and it will take two weeks. After two weeks we called and never got hold of this Rivashin, who is a good story teller. I called JeepSA again(6 september 2019) and a lady called the dealership in Umhlanga Ridge. She came up with a story that the thermo will be delivered on the 25th. I asked what am I supposed to do as I pay for a car that is stuck with them, she said she will get back to me about courtesy car, the same lies they fed my husband and as usual, she never called back. Jeep SA is so useless they do not care anything about their customers. They keep changing their stories as they go by. I even want to sell this rubbish Jeep of theirs as it has never given me any joy but troubles, but I do not have a spare key and a service book. I have had it with JeepSA and from what I read on google, owners of this car either have a battery or overheating problem with, but tell that to their mechanics they pretend as if it's the first they hear about the problem. I have had a raw deal from the start, with Penta Motors. I will go to the lengths of this issue as I cannot pay so much just to receive such a raw deal. JeepSA has not heard the last from me. I have also contacted the bank that financed the car and I am taking their advice in making JeepSA take responsibility for the cars they produce. I just hate the day I bought a Jeep Cherokee, I have been frustrated ever since! I will never ever consider nor advise anyone to get themselves into Jeep troubles!
Reply by HPAdmin
14 Oct, 2019
Please post your review directly on www.hellopeter.com for assistance.
Policy number KP2271690 and Claim number CKP2271690/2
Date of Accident is 12 July 2019 (Early hours of 13 July 2019)
I have been insured with King Price for more than a year now with only one (01) windscreen claim and I have all my three vehicles insured with them. When I bought the vehicle of my dreams towards end June this year I was very happy and insured it immediately with King Price four (04) days before collection as I wanted to make sure that it is covered. On the 12th July 2019 or early hours of 13/07/2019 I was involved in a horrific accident where I almost lost my life colliding with a truck that never stopped at a traffic light about 2-3 km close to my residential place coming from Chiawelo where there was a night vigil for my friend's mom.
The police (SAPS) attended the scene and my vehicle was removed from the scene by a tow truck, as i was taken to the hospital by an ambulance for treatment. I registered the claim on Monday, 15th July 2019 and my insurance appointed an assessor by the name of John who came to interview me at my house and we also went to the scene of the accident, a month went by without any feedback from him. I phoned him on the 12th August 2019 to find out how far was the claim and if there is anything I can assist with to expedite the process, however he informed me that he was awaiting the blood/medical records from the hospital which he promised that it will only take the maximum of 14 days. A week later I received a text message (SMS) that a new assessor has now been appointed to deal with my claim and an appointment was scheduled for me to meet him on 27 August 2019 to re-interview me on the accident that occurred on the 12th July 2019. On the date of the appointment he (New Assessor) came with two other assessors which makes a total of four (04) assessors working on my claim. They came to my house and started the claim from the beginning and I had to take them again to all the places I went to from the morning of the accident.

It is now two (02) to date since they came to my house and my claim is still not finalized. I have already paid two (02) installments on my vehicle after the accident as the claim will be two (02) months pending with King Price this coming Thursday, 12 September 2019.

I want to know if this is how King Price treats it's clients? Do they work on a claim for more than two two (02) months without proper feedback or finalizing the claim. Is this how KING PRICE treat their clients fairly?

I have allowed them to do their work without any undue pressure, even when there was no regular updates from them.

I feel I am being taken for granted maybe because I am a an African client, which I feel my rights are being trampled on.

I thought being in an accident was traumatizing and stressful enough but this treatment and service being rendered is the worst thing that ever happened in my life.

My life has been hijacked and I can't move on.

I wish someone from KING PRICE can give me a final decision within the next 24 hours.

Clientele Life
Had a life policy with them since 2011. I was retrenched early last year and three weeks later my husband passed. I was making payments out of savings as my husbands estate has not been settled. Ran out of funds, but was lucky enough to be re-employed by a reputable organisation on a good salary. Was not able to pay two instalments, and requested that the policy gets frozen for 3 months until I can catch up. I was refused. I was told that the policy will be cancelled, and I instructed the lady on the phone to do exactly that. This was in May 2019. Instalments of R1909.00 has still been debited off my bank account. I reversed end of August and requested installments taken gets paid back ASAP. I requested to be called...… Guess what. Nothing. They are very quick to take but when they must give back, you can wait. Pathetic service.
We bought a Ford ST in September 2018 from Human Auto Bloemfontein and this vehicle was lookikng so beautiful that we never thought that it would end up frustrating us this much.The vehicle went in to Human Auto again in December 2018 for a service after we bought and they claim that they had serviced the vehicle.This vehicle has been having a lot of problems with the electrical components inside the electrical controls on the interior light have alwas been faulty and we kept on taking it back and a few days later it would begin with the very same problem.On monday the 10nth of June 2019 we took my husband this vehicle to Silverton radiotors as he had noticed that this vehicle is loosing a lot of water and its very abnormal that is when we were advised that the vehicle has blown the head gasket.He took it in to Human Auto and he was looking for the salesman by the name of Hannes whom he was told that he is not available and upon presenting the matter to him visa cellphone all he did was respond via sms and said "he is sorry unfortunately the vehicle doesnt have a warranty anymore" i mean if you are a sales person you will have to try and keep your customers happy especially a customer that has driven a vehicle for only 8 months then suddenly it blows the head gasket.I have been communicating with the Fleet manager by the name of Wynand Swanepoel and have made it very clear that that is the only vehicle we have and now it has been standing in their workshop for 2 weeks and nothing has been done on it as yet.HUMAN AUTO BLOEMFONTEIN IS DELIVERING POOR AND PATHETIC SERVICE TO THEIR CUSTOMERS WHO ARE PAYING THEIR VEHICLES WITH THEIR HARD EARNED MONEY.I need assistance for these people to give us a quote as soon as possible and they also need to HELP A LOT ON THEIR ABNORMAL LABOUR CHARGES AND OUTWORK CHARGES.My deepest concern is with their communication it is of very poor quality as i have to be the one calling them everyday and the vehicle is just ignored i dont understand why or it is not good enough to them because it does not have a warranty anymore.what kind of vehicle does one need to buy from Human Auto Bloemfotein in order to be taken into consideration.TWO WEEKS IS A LOG TIME WITHOUT A VEHICLE AND I AM SURE IF THEY WERE IN MY SITUATION THEY WOULD FEEL THE SAME AS WELL.Peter i nned your help in this matter the vehice is with us for only 8 MONTHS AND THE HEAD GASKET IS BLOWN, THAT IS VERY STRANGE, THEY MUST ASSIST IN THIS MATTER.
Assist on complains
On 9th May 2019 I secured a car service booking with Bosch Trichardt Car Service Centre for the 17th May 2019. On the 17th May 2019 I brought my vehicle, 2011 Peugeot 508 to Bosch for major service. The owner/manager picture-videorized my vehicle in my presence. He took pictures all sides, the boot and the engine and the interior. On that afternoon Doris (receptionist at Bosch) called that the front brake discs of my car about to be worn out and checking if they should replace them; I gave a no to that. I arrived at Bosch around 16:30 to collect my car and found that they had not finished as they cited that they battled to get the correct spark plugs. I waited until almost 17:30 when I drove it from the washbay going home (Thuthukani in Standerton which is almost 63 km from Bosch).
On Saturday, the 18th May 2019 I drove the car to Johannesburg with my wife for shopping and then we went to a funeral in Katlehong. When I left Katlehong I drove to Chris Hani Crossing Mall near Vosloorus for shopping. On coming back to the vehicle it wouldn’t idle and it had lost power to pull off with a warning light that reads “Low Oil Pressure and Stop”. I the opened the bonnet and saw splashes of oil on the spark plug cover. I immediately phoned Bosch and spoke to the supervisor/manager by the name of Martin. I explained to him everything I’m experiencing since service. He told me it could not be the service but something else. I asked him to be more specific what that “something else” is. He started shouting that I was shouting at him and he dropped the phone. I allowed the car to cool down as the engine was extremely hot. After cooling I tried to drive off and after a very short distance the warning light came on again and followed immediately by another warning light that says “Engine Faulty Needs Urgent Service”. I then realized my car was now packed up. I sent Martin WhatsApp messages later that day telling him that after cooling off the engine I noticed the coolant tank was bone-dry empty and as I pour water to fill it, all the water floods out at the bottom of the engine. He did not respond.

On Sunday morning, the 19th May 2019 I checked my WhatsApp and I could see that he responded and subsequently deleted his posting before I could read it. This morning, the 20th May 2019 I have spoken to Martin and he said he can’t help me because he is waiting for the owner of the centre to make a decision in my case and that the owner is not around. I called their receptionist, Louis Fourie who told me that the owner was in but I can only talk to him through Martin. Martin told me that he is still talking to the owner and he would call me shortly. He called after 10 or so minutes to tell me the owner is out of town and he would be back on Tuesday.
My vehicle is still stuck in a remote area and Bosch is doing absolutely nothing even to ensure the vehicle is safe.

My car came to Bosch with not a single problem except for a vibrating steering wheel. It came there for major services which ended up being a catastrophic breakdown of my vehicle.
Kindly assist even if you could publish my story as the Bosch service has psychologically and financially impacted on me.

I was forced to get the taxis to Standerton for me to collect my other car to come and fetch my wife and all the stuff that were in the broken car.
Kindly assist me Peter
I'm Listed under Dept Review by The Dept Maanagement Group and we never agreed on their services as i indicated to the consultant that he must give me time for me to discuss the matter with my wife and we agreed that he will call me the following day.The consultant send me documents via email to complete and ask me to sign and send them back to him and further inform me that if i decide not to reqiure their service my documents will be destroyed and if i require their services then they proceed. I never recieved a call from the consultant and on later stage i found out that i'm registered under dept review and i recieved sevral calls from different consultants from the same company and i explained to them that we never had an agreement and i even send them an email for them to cancel my application and they replied , that i must pay a cancellation fee of R1350.00.All this happend in 2015. Now I cant get any credit due to that.
Reply by HPAdmin
10 Apr, 2019
We’re sorry to hear about this. Unfortunately, we don’t facilitate issue resolution on your behalf so we would suggest that you go to our website (www.hellopeter.com) and write a review about your experience with them there, so that they can pick up on the issue and hopefully assist you with a resolution.
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Questions & Answers

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Lydia Moletsane
26 Jul, 2019
Am complaining about two truck driver who gave me a misleading information
2 Jun, 2019
I have a complain with insurance it's this a right platform to ask?
Answer by HPAdmin
4 Jun, 2019
Go to www.hellopeter.com, click on ‘write a review’ and please follow the steps. Thanks
mannini mdluli
31 Oct, 2017
I have a complaint, is this the right platform to say it out loud?
And Can you help me get my money back?
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