Review The Cheek in bad Service #Home-Connect Frogfoot Fiber

So i have been a happy customer al along since last week.

Problem started with technical issues in the Gauteng region. If that was solved i have no idea so frustrated on Friday i tried my best to get technical assistance regarding my router not connected to Home-Connect network. No feedback received in any form so last night 22:00 i still did not have any connection as the router has no network ... i decided to reverse my monthly payment... Monday my problem is still not solved and now accounts dep is telling me the router is not working due to non payment my service is suspended yet i received an sms stating to make a payment within 3 days of notice or else the service will be suspended. Ridiculous they want the money but have no service to render. Definitely not worth 4.1 star rating. Payment reversed due to no service.