Review OLD MUTUAL DELAYING TO PAY MY MONEY!!!!!

I AM A VERY FRUSTRATED CLIENT OF OLD MUTUAL WHOSE INVESTMENT HAS MATURED. I HAVE REQUESTED FOR OLD MUTUAL TO SEND ME MY MONEY AND IT HAS BEEN TWO WEEKS NOW AFTER APPLYING ON WHATSAPP AND ALSO GOING TO THE BRANCH IN ARCADIA PRETORIA TO FILL IN A WITHDRAWAL FORM. TODAY IS 18 FEBRUARY AND I AM BEING TOLD THEY CANT SEE MY APPLICATION ON THEIR SYSTEM. THIS IS PURE NONSENSE AND INCOMPETENCE!!!!