Review Double charged

Very bad service today received at Mayville branch. I bought discount items and where fully charged at the cashie, after i received the till slip i saw that they didnt refunded the discount item, i had to tell the cashier. She told me to swipe the card twice and asked me the pin also twice. When i came home the transaction went off twice on my bank. I went back and spoke to Helga for a refund she said i must wait 2 weeks. That is unacceptable. The cashier Florah was talking with other staff and that is why they dont concentrate what they are doing. The specials are also not linked on their system. I am very disappointed in your service. I want feedback as soon as possible to solve this problem. The slip number is 1125 date of purchase 27.12.19 time 10.49. Thank you Hannele Beukes