Reviews of KIA MOTORS - HEAD OFFICE (Complaints) - Edenvale

After almost 5x years of excellent service from Kia Sandton, it is with Great regret to report total unacceptable service from Kia Menlyn. As ons of our employees was transferred to our Menlyn branch, it was obviously the most conveniant option for her to get vehicle serviced at Menlyn Kia. First visit, they refused to offer her fleet discount as per what we received from Sandton Kia for 5 years on 6x of our vehicles. Second visit they refused to give discount agian. Compared to Hatfield Kia and Sandton (according to both fleet discounts should be a standing rate) they still refused to give any discount. After our employee advised that she will then only do the service at Menlyn and do the brakes at Hatfield - they then refused to release the vehicle due to the fact that the funds was not showing on their bank account - this after we paid in the same way as with the first service at Menlyn (this round half the price compared to the previous service). For 5x years have we been paying normal eft on all our vehicles' services - never did we have a single issue to get our cars released. ONLY AT MENLYN KIA!!!!! INCONSISTANT as the vehicle was released without any issue after the prior service payment. Will NEVER recommend MENLYN KIA to anyone and never support them again.

May 2021 I purchased a vehicle at kia paarden island aka multifranchise or motus select. Since the very first day I complained about a dent in my bonnet, I was promised that it will be sorted out and to this day nothing has transpired. The sales consultant named Joe was absolutely amazing at selling me the car but don't be fooled, that's all they do just sell cars. After sales service is not one of their strong points other than getting rid of cars. My dash cam falls off my windshield and they tell me to put double-sided tape on instead of sorting out the problem. I am so sick of vehicle retailers ripping people off and getting away with it. A simple thing that can boost a business and can also break a business. But as long as the money rolls in to hell with service. People are so complacent in South Africa that service don't matter anymore. Cause no mater what you do, you will never receive the respect you deserve in this country. Look at our government?

My newly purchased vehicle has reached 20 000 KM and it is due for a second minor service as it is under warranty. KIA Motors refused to service my vehicle despite of guaranteed warranty due to new terms and conditions recently established. See attached and below message from KIA SERVICE PROVIDER -LIQUID CAPITAL

"Good day, (CAS-********-Z4J8L1-OC********)
Please be advised as per manufacture specification, vehicle needs to be serviced every ******** km/ 12 months from the late service , whichever happens first.
Please be advised that the service was due on ******** km/ July 2022, whichever happens first.
Vehicle is late for service. "

Looking forward to hearing from you
Regards
Mr Vusi Johan Mathenjwa (********)

I spoke to a service consultant today at Kia Amanzimtoti by the name of Nirosh telephonically. He shouted at me, and made me feel demoralised. I asked to speak yo the manager and still haven't spoken to any staff.

Good day I bought a Kia sonet and reported to Kia boksburg that there is an issue with the fuel reading when I fill fuel the digits on the cluster doesn't go up sometimes it will show I have 30km left but i have filled half tank petrol Kia boksburg advised it was a fuel line and replaced it. I still encountered the same problem took it back and they said they logged a hotline to Kia sa and the feedback was it is how the vehicle operates if I fill R200 every hour I could have a full tank with cluster showing zero km that is from Kia sa Marnus van wyk that was stipulated on the report and Kia boksburg saying there is nothing else they can do I must drive the vehicle like that what a load of BS will never buy Kia again because of this useless service

I have a Kia seltos and a Sonet. On 2021-11-28 i serviced my Seltos at *Kia Malmesbury* and was inormed that there is still a campaign outstanding as weel as my fuel pump must be repaired on my car. I also told them that my cars horn only works when it wants to. They told me that they will order it and will let me know and will do all the fixing once everything is there. 2 weeks after i contacted them and they told me my parts is there. I drove there to my dismay as the horn wasnt there....i was told to come again....what a waiste of my time and money..a week after that i called to confirm if my Sonet must come in for service as it was bought during 2021...they told me that it must come in!!! When i got there and waited for 2 hours i was informed that they cant service my car but only June 2022...another waist of my time and energy and money!!!!! Two weeks went past and no answer..during the second week of January 2022 I called them as they didnt make contact with me and asked how far are they with my stuff...they informed me that they have my stuff but their licence with Kia wasnt renewed and that they are going to forward my stuff to Kia Table View..i explained to them thats even further from my home..i than took it upon myself to contact Kia Paarl to arrange with them for my stuff to be forwarded there...Kia Paarl confirmed with them and I waited. On 2022-02-14 i contacted Kia Paarl to establish whether they received my goods but was informed that they haven't. I contacted Kia Malmesbury again and I was then informed that the forwarded my good back to Kia Head office...what a total waist and Im disgusted with there service

I'm driving a kia Rio 1.2l 2015 model, on the 14th of February 2022 I booked for service and was told that Norman the service consultant was not around by the lady who answered the phone and was told that I can bring it the next day which is the 15february 2022.
I sent the car for service the following day As agreed, only to find a rude young lady who told me that the car was not booked and she asked me that I'm I going to pay cash, and I told her that I have a new motor plan called Mother Warranty and mother service plan, my wife sent her all the proper document so that she can confirm with them and service my car. She called and say they are not answering the phone and she sent an email of which my wife received a claim number from Mother warranty but she said she did not received any email and she had been calling them but they are not answering their phones. Since morning until late around 3 o'clock. And I drove from musina to louistrichardt which is almost 100km. And drove back without the service I needed 200km for nothing
,including my petrol and I had to suffer for someone who couldn't do her job and on top of that she can't even talk well with customers, she has a bad attitude. Such people kill the business because they don't care, and come month end they get paid for nothing. I'm not satisfied with the way she treated me considering the distance I drove and the time I wasted for nothing.if Kia louistrichardt does not want to service our cars they must just let us know so we can take our cars else were, we're they know why they are there

We phoned to inquire and paid a holding deposit on the vehicle Kia Sonet R1000.00 on the 07th of December 2021 from Kia Umhlanga
I went to KIA Umhlanga from Amanzimtoti on the Wednesday the 08th of December 2021 to fill in and do all the paper works and purchase the Kia Sonet that we paid a R1000.00 as holding deposit. The sales person was Benjamin. I told Benjamin that I have my own insurance with a tracker that I have for 15years. I told Benjamin that I also don’t want the maintenance plan because the 5 year/Unlimited Kilometre Warranty is applicable to the entire KIA model range. All my other vehicle’s is on the same insurance. Benjamin said that there are no problems with that. I do have witnesses that was there.
After signage of the papers and finalizing the deal, everything was done and the deal was approved and the car was sold to me. Friday Benjamin message my daughter on Whatt’s app because the car is for Nedine my daughter. Benjamin phoned me and congratulate me with the purchase of the vehicle. Saturday the manager Ashlam phone me and inform me that I have to take the Maintenance plan and Tracker from them, before I can take the car. If I don’t take the Maintenance and Tracker, the car will be given to another customer that take the Maintenance and Tracker deal. After that we will go on a waiting list and if a new car is available, they will contact me. What happen to the car that we paid a holding deposit and did the finance on?

It is my consumer right to choose what I want with any purchase that I made.
Consumer Protection Act Nom 68 of 2008
• The right to choose:
• Right to Fair and Honest Dealings:
• Right to Fair, Just and Reasonable Terms and Conditions:
• Right to Equality in the Consumer Market and Protection Against Discriminatory Marketing Practices:
• Right to Fair, Just and Reasonable Terms and Conditions:
• Right to Accountability from Suppliers:

Please find Attachments from messages and photo that was send to me from the sales person Benjamin.

Good morning,
I hope this email finds you well. I am writing as a loyal customer who has been dissatisfied and whom feel robbed by Kia South Africa.

I bought the vehicle mentioned in the subject line in November 2019 and I am constantly repairing and replacing the vehicle parts ever since. In September 2020 I had to bring the car back to the service department of the Durban South Kia office due to a broken clutch pedal spring. I enquired about the resulting damage that the broken part had caused on the vehicle and I was told there was no effect and that the pedal spring may have just broken due to the type of material it is made up of. In October 2020 I got stranded due to gears not engaging so I had to replace the whole clutch for about R12 000 at Kia Durban central. When I enquired about what would cause this damage within less than a year of buying this vehicle, I was told it was my driving and the previously broken pedal spring had nothing to do with it. For the first time dealing with Kia I was dissatisfied by even the service that I got from that branch.
In the following year I had to change the battery which was also giving me a problem from 2020.

In September 2021 the pedal spring broke again. In November 2021 my clutch has burnt out and I have to pay another Approx. R******** to replace it.

When I bought this vehicle I thought I was buying a new car or did Kia sell me a defect of a vehicle? When my vehicle goes well for this repair it takes weeks to almost months. Currently I'm without a mode of transport and I have a business trip coming up. My vehicle will only be ready around Christmas. This is a huge in inconvenience on my part and I have had many people interested in buying this vehicle but seems it is just a poorly manufactured car that you are making money off of your customers with.

I am contesting the payment of this repair till you clearly explain to me why does this pedal spring constantly breaks and immediately I have to change the clutch.

Kia Somerset West. I bought my Kia Sonet in May 2021, and have wind noise since the first day. Had it in 3 times already. I escalating this as I hear nothing from them, and they are not returning my phone calls either. I need my vehicle fixed. Poor customer service. Please instruct from Head Office to resolve my issue. Thank you.