We phoned to inquire and paid a holding deposit on the vehicle Kia Sonet R1000.00 on the 07th of December 2021 from Kia Umhlanga
I went to KIA Umhlanga from Amanzimtoti on the Wednesday the 08th of December 2021 to fill in and do all the paper works and purchase the Kia Sonet that we paid a R1000.00 as holding deposit. The sales person was Benjamin. I told Benjamin that I have my own insurance with a tracker that I have for 15years. I told Benjamin that I also don’t want the maintenance plan because the 5 year/Unlimited Kilometre Warranty is applicable to the entire KIA model range. All my other vehicle’s is on the same insurance. Benjamin said that there are no problems with that. I do have witnesses that was there.
After signage of the papers and finalizing the deal, everything was done and the deal was approved and the car was sold to me. Friday Benjamin message my daughter on Whatt’s app because the car is for Nedine my daughter. Benjamin phoned me and congratulate me with the purchase of the vehicle. Saturday the manager Ashlam phone me and inform me that I have to take the Maintenance plan and Tracker from them, before I can take the car. If I don’t take the Maintenance and Tracker, the car will be given to another customer that take the Maintenance and Tracker deal. After that we will go on a waiting list and if a new car is available, they will contact me. What happen to the car that we paid a holding deposit and did the finance on?

It is my consumer right to choose what I want with any purchase that I made.
Consumer Protection Act Nom 68 of 2008
• The right to choose:
• Right to Fair and Honest Dealings:
• Right to Fair, Just and Reasonable Terms and Conditions:
• Right to Equality in the Consumer Market and Protection Against Discriminatory Marketing Practices:
• Right to Fair, Just and Reasonable Terms and Conditions:
• Right to Accountability from Suppliers:

Please find Attachments from messages and photo that was send to me from the sales person Benjamin.