Review Poor service at kia louistrichardt and the rudeness of a service consultant

I'm driving a kia Rio 1.2l 2015 model, on the 14th of February 2022 I booked for service and was told that Norman the service consultant was not around by the lady who answered the phone and was told that I can bring it the next day which is the 15february 2022.
I sent the car for service the following day As agreed, only to find a rude young lady who told me that the car was not booked and she asked me that I'm I going to pay cash, and I told her that I have a new motor plan called Mother Warranty and mother service plan, my wife sent her all the proper document so that she can confirm with them and service my car. She called and say they are not answering the phone and she sent an email of which my wife received a claim number from Mother warranty but she said she did not received any email and she had been calling them but they are not answering their phones. Since morning until late around 3 o'clock. And I drove from musina to louistrichardt which is almost 100km. And drove back without the service I needed 200km for nothing
,including my petrol and I had to suffer for someone who couldn't do her job and on top of that she can't even talk well with customers, she has a bad attitude. Such people kill the business because they don't care, and come month end they get paid for nothing. I'm not satisfied with the way she treated me considering the distance I drove and the time I wasted for nothing.if Kia louistrichardt does not want to service our cars they must just let us know so we can take our cars else were, we're they know why they are there