Review Customer service

Promenade store in Mitchell's plain after waiting in line with my ticket no 189 and not being helped after ticket no 198 I asked for help and was told too wait. I then said that i think something is wrong with your system can I speak too the manager. The manager then instead of helping me as there was three till points open said that I must continue to wait after 30 mins when eventually I was helped I had to wait again as the printing machine was malfunctioning .
I have a lot of respect for the Clicks name Brand but poor customer service really brings down the name and will rather go to Dischem