METROPOLITAN LIFE Contact Details, Metropolitan Head Office - Bellville

I am so disappointed with Metropolitan and I will never take a policy with Metropolitan or advise anyone to do that. I have a funeral cover with Metropolitan for a cover of R10 000 per person with a premium of R214. I discovered yesterday on my salary advice/payslip that the premium has been increased without my consent to R499. I then contacted Metropolitan and I was informed that the cover has been increased to R40 000. They requested that I submit a sworn affidavit, 3 months bank statement, certified ID copy and a copy of my salary advice for investigation as if I am the one who committed fraud. Metropolitan, I know that your Consultants are hungry due to Covid 19 and other people cancelled their policies due to affordability, but committing fraud without my consent is wrong. I will expose you until you resolve my matter, I will even go to the media to expose you. Please reprimand your Consultants, I did not give your Consultants permission to amend my policy and I will never do that because I cannot afford the premium of R499. We are hungry like your Consultants and my salary was also affected due to covid 19, so now you take the little the I have without my consent. I hate Metropolitan.

I have read other reviews and realized that I am experiencing the exact same thing. Trying to claim money but I have not received any assistance nor have I received the money. I have resent documents more than three times as they request but still nothing. I feel it is absolutely disappointing and unfair that this is happening.

Last year i went to go claim money at metropolitan and they tell me someone with my details are claiming money from my account over the past three years and i think its better to take a funeral policy in your own town

REQUESTED NUMEROUS TIMES NOBODY ACTIONS OR CONFIRM MY REQUEST.REMOVE MY NAME AND CELL NO FROM YOUR CONTACT DETAILS

PLEASE CONFIRM BY RETURN EMAIL AND CALL ME TO VERIFY YOUR ACTIONS

MY WIFE WENT INTO ONE OF THE BRANCHES TO ENQUIRE ABOUT A POLICY THAT WAS LEFT TO HER FROM HER LATE MOM WHICH PASSED AWAY 2 WEEKS AGO AND WHERE SHE WAS THE BENEFICIARY AND NO ONE COULD HELP HER SHE IS NOT FROM CAPE TOWN AND THE SERVICE WAS SO POOR ,SHE WENT TO THE HEAD OFFICE IN BELLVILLE FOR ASSISTANCE IN REGARDS TO THIS MATTER AND NO LUCK THE RECEPTIONIST DID NOT EVEN KNOW WHO TO REFER THE MATTER TO OR WHO TO SEND HER TO ,YOU GUYS ARE QUICK TO SIGN A PERSON UP FOR THE POLICIES BUT WHEN IT COMES TO CLAIMS NOBODY KNOW NOTHING ,VERY BAD SERVICE I WILL NEVER MAKE USE OF METROPOLITAN AGAIN

I have been battling for 4 months with Metropolitan's Anton van Heerden to get an answer and sollution to my problem. Still no joy.

Problems to get them to Respond to Funeral Policy : Staff is Useless and that's a under Statement

I wanted a letter confirming date of termination of my savings plan policy with metropolitan in 2008 . Also the amount that was payed out than.
What a pathetic time I've been having , poor poor communication

metropolitan service its very poor there is no communication between you guys and client what's up with that

METROPOLITAN KEEP ON IGNORING INQUIRIES. BAD BAD BAD SERVICE

The is no correspondence between Metropolitan and it's clients but the money is being deducted monthly

Shocking customer service !No answer on Customer Call line, no return phone calls as promised.
Metropolitan can take a leaf from AIG & Liberty's book.

I have been paying my premiums from 2013 to 2019 sep
my policy lapsed without being informed

Is my account still existing

I should be happy if someone can assist. I AMETLIFE part of METROPOLLITAN?