Shocking customer service !No answer on Customer Call line, no return phone calls as promised.
Metropolitan can take a leaf from AIG & Liberty's book.
Review of METROPOLITAN LIFE Contact Details, Metropolitan Head Office
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METROPOLITAN LIFE Contact Details, Metropolitan Head Office Parc du Cape, Mispel Road, Bellville, Cape Town, PO Box 22120860 724 724https://www.yellosa.co.za/img/za/h/_1465384427_77703.png
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PUBLIC USER
True. Poor communication between them and their clients.
PUBLIC USER
Agree, the don't answer their emails. Communication with clients sucks!!! If the service is so bad how long will it take for them to pay out in case of a funeral!!!
PUBLIC USER
this people they are not trustworthy,i have claimed my refund since January until now when I call they say is not one department.i need my money guys I don't want to know about departments all I need is my money back at once cause it was deducted once not by departments.
PUBLIC USER
My husband passed away in 1993, the pension i received was R2717 at the time, i had 3 small children then, its 27 years later the amount now is R5038 so in 27 years it increased with R2321, that gives me a average of R85.96 a year how pathetic is that, and last few years i didnt even got increase, only after i send enquiery Jan 2020 the R85.96 was added, since then no word from Metropolitan, not worth it beleive me.
PUBLIC USER
My husband passed away in 1993, the pension i received was R2717 at the time, i had 3 small children then, its 27 years later the amount now is R5038 so in 27 years it increased with R2321, that gives me a average of R85.96 a year how pathetic is that, and last few years i didnt even got increase, only after i send enquiery Jan 2020 the R85.96 was added, since then no word from Metropolitan, not worth it beleive me.