AVIS RENT A CAR - HEAD OFFICE - Isando

AFTER RETURNING THE RENTAL CAR, FILLED UP, WASHED AND VACUMED THEY REFUSED TO REPAY THE R2000.00 DEPOSIT
NOBODY CAN ASSIST ME - I HAD TO CALL AND HAD TO START THE REFUND PROCESS AT HEAD OFFICE LEVEL..
SHANNON STEPPED UP TO ASSIST..

After renting a car from Avis and returning it early, I received a reduced refund on my deposit. I visited the Secunda branch. The Lady advised that the vehicle was returned late and there was toll gate charges. She will take it up with her manager and advise. I have not heard from her since. I also complained via e-mail and received a ref CASE Fxx Ssr. Ref: ifv EZR. No contact could be made by telephone after a few attempts.
Time of the acceptance of the vehicle and return is available on my Google account. That was submitted to Avis!
P.S. THE VEHICLE WAS RECEIVED IN A THILFY CONDITION

I was at Avis Bethlehem the 24th December 2020 to collect a car, I ended up not taking the car because of the bad attitude of the staff member who was helping me, my account was debited R417 which I believed was a cancelation fee since I did not take the car, but I am being debited again within a week, Avis is taking advantage of having my account details, I need my money back please this is totally unacceptable, we give our banking details because we trust the company but now I feel that is being abused. Relebohile Marumo

Avis has debited my account a proforma money worth R5000,00 and again invoiced me R5213.63 with their erroneous escalation of extra 200 Kilometres and additional day that i never had. up to this day no money has been returned to me. my emails to customer care are no longer responded to ever since they realized their mistake. i demand my money back!!!

My refundable deposit of R2880 was never returned back into my acc its been 6 weeks now, the rental car was returned back on the 3rd of August. I have sent many emails to avis but still i have'nt been helped. I am so frustrated and unhappy.

Good morning, I have been billed with more than R8000.00 and I have been billed with more than R2000.00 for single trip. My ID Number:******** and my names appear below. Please come back to me urgently because I didn't receive the invoice. Kindly attend to this matter and revert back to me urgently.

My account was deducted twice by Avis for the same amount after I returned a car to Avis. Now I am struggling to get my money back and it shows on my bank statement that my account was debited twice for the same amount. I was left without any funds to support my family and myself. Until today no refunded yet.

Avis came to our home and took the car with guns and the police based on a false accusations made by a customer of my husband
They were rude as hell and threw the stuff out the car and refused to talk to us. The car was paid up and untiml the end of April 2020 . This is totally unacc ptable and we are proceeding with legal action against them.

Where is the delay to process the payment for the claim, must I wait another month?
I am seriously not happy with your customer service.
I have to always follow up, no calls unless I call, no email unless I send one.
Is this how AVIS operate, I will escalate this matter I have waited very long.

waited for the claim to be settled, accident happened on the 05.12.2019 and today is the 28.01.2020- waiting.

Over the holidays i rented an eco sport, very happy with the vehicle and decided to keep it 4 extra days.Phoned avis 7 times no answer then i called their head office was put through to someone that can assist me but phone was put down twice in my ear. Now they are charging me R6000 for 4 days because of their incompetence. Highway robbery

After someone collided with our Avis rental while it was parked in the private parking area of a guest house in Bellville, we still have received no back pay from Avis after 8 months. The guilty party paid for damages and it was also billed against my credit card.

Avis O.R. Tambo, tell my why you have fraudulently taken money out of my credit card?!!! I was in the middle of making an inquiry and request to extend my car rental and your phone got cut off. Instead of the operator obtaining my 2 contact numbers from my invoice and calling me back, she went ahead and made a purchase using my credit card details WITHOUT MY AUTHORISATION NOR CONFIRMATION!!!! This is FRAUD! RA no: ********. Fix it! Today alone, I have been hung up on by a member of your team because they did not want to deal with the issue anymore. I don't owe you calmness when money has been taken out of my credit card without my authorization nor confirmation. It is not the job of Avis sales staff to take rightfully upset and angered customers personally but your job to listen, investigate and come back with a fair resolution to your fraudulent blunder. I am now waiting for some supervisor to get back to me tomorrow. First and last time.

Terrible service, Glenn Kirkwood-Eales(avis van rental sales agent) kept gave me random high amounts of how much I needed to pay to settle, I asked him for a proper breakdown of costs. He kept beating about the bush, telling I have to come swipe my card for the false amounts that he was giving me

I rented a car in Cape Town ( from the airport).. It was pouring with rain ( good thing for Cape Town) so didn't go over the car with a fine toothcomb..
When I got in.. The tire pressure light was on.. and the petrol level was at 3/4.. I took a picture because this was the first time in my many years of renting from Avis.. that clearly the car hadn't been prepared for rental ( a MBZ.. so not cheap)..
I had the car for less than 24 hours.. into town to my aunts house in Constantia.. and back to the airport the next day..
When I returned the car.. was told there was a small dent above one of the doors ( how that damage would even happen is a bit of a mystery ) .. but certainly not on my watch or rental time..
I explained ( and provided a photo of the petrol level and tire pressure light.. taken 2 minutes after my contract pick up time) that the damage was not mine.. and was charged about $500 ( or R6000) for the damage.. this is no way to run a company..
Disgusted..party of one..

I hired a car through Avis car rentals, I was charged $2016.54 for a two day car hire that should of cost $254.
I am still waiting for the overcharged funds to return into my account.
I will never do business with Avis car rental again

PLEASE SUPPLY YOUR E MAIL ADDRESS WHERETO I CAN LODGE A COMPLAIN

Can you please give me the HR email address please

I would like to buy an Avis franchise. Who do I talk to?