Review FRAUD

Avis O.R. Tambo, tell my why you have fraudulently taken money out of my credit card?!!! I was in the middle of making an inquiry and request to extend my car rental and your phone got cut off. Instead of the operator obtaining my 2 contact numbers from my invoice and calling me back, she went ahead and made a purchase using my credit card details WITHOUT MY AUTHORISATION NOR CONFIRMATION!!!! This is FRAUD! RA no: ********. Fix it! Today alone, I have been hung up on by a member of your team because they did not want to deal with the issue anymore. I don't owe you calmness when money has been taken out of my credit card without my authorization nor confirmation. It is not the job of Avis sales staff to take rightfully upset and angered customers personally but your job to listen, investigate and come back with a fair resolution to your fraudulent blunder. I am now waiting for some supervisor to get back to me tomorrow. First and last time.