Review BEWARE: Planet Fitness will continue taking monies from your account even after proper cancellation
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PLANET FITNESS - HEAD OFFICE, Contact Number, Call Centre21 North Road, Illovo, 2193+27 11 327 1808https://www.yellosa.co.za/img/za/f/_1594124829-55-planet-fitness-head-office-contact-number-call-centre.png
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BEWARE: Planet Fitness will continue taking monies from your account even after proper cancellation
Joined Planet Fitness for 12 months. Cancelled contract by giving proper notice & stated that I will not renew or continue contract after 12 month period. Got email from Planet Fitness acknowledging cancellation. Planet Fitness continues deducting monies after expiry of contract. Telephoned Head Office, money still not refunded. Going to Small Claims Court if money not refunded by next week. Will ask for refund plus costs of telephone calls plus days salary to attend to this matter plus transport costs. Will take copies of other customer complaints. Hope Small Claims Court set an example.
PUBLIC USER
Good day
Please let me know if ut worked I have the same dahm thing happning to me and I had to pay R1500 to cancel my acc and now they still taking money from my bank acc
Please let me know if ut worked I have the same dahm thing happning to me and I had to pay R1500 to cancel my acc and now they still taking money from my bank acc
PUBLIC USER
I also have a same problem, they are so quick to take money even if you don't go to the gym, but if you have financial issues and you want to ask if you can be 3 days late for your monthly payment they don't listen or let you use the gym until you paid. but they can take the money even though you don't use their service.
I was on a month to month contract as well coz my original contract expired and I didn't want to renew it. I called to let them know that I will be cancelling my month to month arrangement coz I'm moving to a different province and there is no planet fitness where I'm going. they are still deducting, I have reversed the amount but every month they deduct twice, after three months of me reversing the funds they deduct 3 times. They can actually call me and ask me why am I reversing the funds, but no they just keep on deducting. I have called over and over to cancel but nothing. I was on a month to month, which means I only had access to the gym for a month I paid for if I don't pay then no access for me and I was happy with that. But now they still take money even though they can clearly see that I'm not using the gym.
I was on a month to month contract as well coz my original contract expired and I didn't want to renew it. I called to let them know that I will be cancelling my month to month arrangement coz I'm moving to a different province and there is no planet fitness where I'm going. they are still deducting, I have reversed the amount but every month they deduct twice, after three months of me reversing the funds they deduct 3 times. They can actually call me and ask me why am I reversing the funds, but no they just keep on deducting. I have called over and over to cancel but nothing. I was on a month to month, which means I only had access to the gym for a month I paid for if I don't pay then no access for me and I was happy with that. But now they still take money even though they can clearly see that I'm not using the gym.