PLANET FITNESS - HEAD OFFICE, Contact Number, Call Centre - Johannesburg

I just want to know why did they deduct my money from my bank while they give me a free 1 week gym. You guys are scam your deserve to close. I fucken hate you.

The premium of this gym keeps increasing every month but the air conditioners have not worked at the Sandton signature and the Wedge branch in weeks, very hazardous to peoples health. Rude staff. horrible gym would not recommend

Never recieved an email to state that my contract is coming to an end... they still charged me and threatened me with their lawyers. Phoned them over 30 times, sent 15 emails with no confirmation of cancellation.

In January 2021 I canceled my daughter's membership at Fourways Planet Fitness, and stopped the debit order. My daughter wants to rejoin the gym, and we are told there is an amount of R2000 outstanding on the account. You can imagine my horror when hearing this. The call center agents are not interested in trying to assist, all they say is there is nothing they can do, I must just pay.
Why must I pay for a membership that was never used, and that a termination letter was handed in at the branch.
Very disappointing.
When you ask to speak to a manager you are told they either busy or unavailable.????????

I've tried to get the cancellation finalised since 2020, but without luck. I've sent various emails and had several calls as well where I've stated my case, but no one came back with an answer as to how this will be resolved. You're handing over accounts to every Tom, Dick and Harry and accumulate fees, but nothing gets resolved. Your customer service is extremely poor, not poor, just non-existing. Your incompetence to finalise and rectify issues is really excellent.

I cancelled my membership in November 2021 and my account is still getting debited - i send numerous emails and there is no assistance. i am being harassed by sms to pay for a membership that i cancelled. i am frustrated and annoyed - i paid my gym fees on time until my contract lapsed and now it is such a struggle to cancel it.

I have cancelled my membership on 20 August 2020 via email notice as advised by Planet Fitness client services. To my horror I discovered in December 2021 that the contract was never cancelled and the debit order amount of R534.34 was deducted from my account every month!

Be very carefull if you consider joining Planet Fitness, you might end up finding it very difficult to terminate membership and always check your account. Planet Fitness deducted a double premium in December 2021, that,s how I picked up the mistake. The excuse you will be given is that they never received the email, but really.. that just dont stick.

I'm disappointed with planet fitness. I took a cheaper payment plan because I'm a student. You are supposed to take R199 from my account. Now you're taking R229 exactly on the 25th? What kind of criminal activity is that. I even want to block and cancel my membership I can't be having this.

I cancelled the membership due to the closing branch march this 2021 and now someone calls me and tells me that my account is active how is that possible, I don't even workout since they renovating, and it was inconvenient for me to go else where that's why I cancelled the membership. I was clear about cancellation.

I signed up with PF last year, I was helped by an employee who clearly can't follow certain procedures as to confirming personal details with a client, had to go through this certain procedure 3 times due to "poor internet connectivity", where only 2 out of the 3 times did he confirm my details correctly, the third he didnt even bother to show me if everything was correct, basically all that he got right was my first name and cellphone number, besides that my debit order details were taken incorrectly and now i have been arguing for the past few months with their Lawyers/ Debt collectors..... My question is WHY SHOULD I PAY FOR SOMEONE ELSE'S INCOMPETENCE!!!!
In these times, i most definitely cannot afford what the are asking me to pay

Till this day i regret signing up. Their headoffice is insanely incompetent. Easly to debut funds but takes forever to pay you back. This annulevy fee is not acceptable in these times. They dont care but they wull block your tag for R50. STAY AWAY FROM SIGNING UP!!!

My first contact received from Planet Fitness was via a sales rep's PERSONAL WhatsApp account. I can't find anywhere I agreed to give my personal phone number to a random employee? This is a serious privacy violation. If it was sent from a business account, sure. I don't want my personal information on display for every employee?

I used the cables machine at the Glenanda plant fitness Monday 21st June 2021, and as I pulled the cable with 6 plates weight on it to do ab crunches the cable snapped and the bar hit my occipital bone extremely hard.

I had informed the staff and nothing was done about it, nor about my injury.

I tried to go to the gym today and just was not feeling well, no one even asked how I am after the incident.

I am now suffering from severe headaches and feeling nauseous plus my vision is starting to blur.

This is all a sign of concussion.

This is unacceptable that I have to go to a gym that has faulty and poorly maintained equipment, it is also extremely unprofessional that nothing is being done about my injury.

My 74yr old mother registered at a gym close to home as she can't manage driving. This branch was closed during covid, and her membership transferred to a gym in the middle of Sandton. She can't cope with Sandton traffic and so she can't get to this gym! PF refuses to cancel her contract and is harrassing her via lawyers for membership fees at a branch that she can't use. Now my mom has spoken to a consultant at the call centre who told her too bad, you can walk to gym! FYI it's 5km one way, so PF expects a 74yr old lady to walk the equivalent of 10km to get to and from gym. Anyone out there even vaguely considering signing up with PF - DON'T! They take your money, adjust the terms of your contract unilaterally without discussion, they have a total lack of common decency or respect, and they treat their elderly clients worse than dirt under the soles of their shoes. Shame on you PF.

First of all I am a member of virgin and planet fitness.
Never had this at Virgin they are professional I’m every sense the staff are friendly and caring.

Planet fitness there is talk about the sanitizer that they have is water it smells like nothing.
Even if it is a eco friendly sanitizer as they say it is as a member you have a rite not to feel comfortable using this.
Amazing how their staff at reception have a stronger one.
Yesterday I asked if I could use it like I normally do and the spoke to the MOD Manager of the day to please put one in the women’s section she said I could take the bottle and keep it their, which was very understanding.
I was busy spraying the bench with this lady shouldn’t actually call her that walks in and with no way of communicating I was actually shocked abruptly tells me I cannot spray that on their and grabs it out my hand while I’m using it and tells me she wants it. My niece whom I was with was actually shocked too.
I told her the manager told me I could keep it till I’m finished she continues to give me a speech in an abrupt manner. I took it out her hands since I was still busy with it and told her she is rude and then she has the cheek to shout at me.
A women like this should not have a position like this ! I would like to take this further I have been a member their for ages all my friends and relatives have come their cause of me and have always been happy and never had this rudeness!

Their sanitizer needs to be addressed a lot of people walk around looking for one that makes them feel comfortable.
Where is the customer care !

HR email adress please??

Please send me the name & email address of your Regional Manager in Johannesburg

Firstly, does anyone work at Head Office - Both Rivonia and Bedfordview head offices don't answer their phones or return calls?
Secondly, what is it with Planet Fitness that they refuse to accept that members give notice to cancel memberships and continue charging fees after termination?
Looking at all the questions on this page, which have not been answered, clearly, this is how PF rolls. But I am tenacious and will get this resolved!!!