Shocking service received from the accounts department, contract cancelled ,expired, payments still being deducted, trying to resolve account from August 2012.
staff extreemly lax to pay back over payments , refuse to give details of Head office
only allowed to speak to branch manager
Review of PLANET FITNESS - HEAD OFFICE, Contact Number, Call Centre
1.0
PLANET FITNESS - HEAD OFFICE, Contact Number, Call Centre21 North Road, Illovo, 2193+27 11 327 1808https://www.yellosa.co.za/img/za/f/_1594124829-55-planet-fitness-head-office-contact-number-call-centre.png
1
PUBLIC USER
Hi Johan,
I have got exactly the same problem. Nowhere can you access a number where you will be able to get cooperation (except at the gym itself). Maybe there is a reason why everyone is trying to hide. Maybe they have so many queries that they would rather act like ostriches than to do something about it. The agents definitely do not seem to care about the companies reputation neither does the supervisor I spoke to. It is all talk but no action.
Renette
I have got exactly the same problem. Nowhere can you access a number where you will be able to get cooperation (except at the gym itself). Maybe there is a reason why everyone is trying to hide. Maybe they have so many queries that they would rather act like ostriches than to do something about it. The agents definitely do not seem to care about the companies reputation neither does the supervisor I spoke to. It is all talk but no action.
Renette
PUBLIC USER
Their service is up to shit, no matter what branch you go. They are so incompetent. They always have excuses and revert you to someone els to resolve queries. No one have answers for questions being asked.
First they took a double debit-order from my account. I struggled 6 months to correct this matter. Then my belongings was stolen from my locker at the Hennops View gym. They could not do anything as the cameras was not working. There are +- 4 car Guard's. When my friends laptop was stolen from his bakkie their excuse was sorry we went to close the gate.
I now moved to the Mega Club in Centurion. Had to call Head Office twice and went to the gym 3 times just to finalise my transfer from Hennops to the Mega Club.
At the Hennops Club I inquired about the black tag application. The agent hesitated on all my questions and sometimes replied sorry I don't know.
The agents at the mega club is so incompetent I have to ask the same questions 4 times and then they get a fifth person to answer the questions.
This is the poorest service I received from any entity in my life. Even the Government entities have better service than Planet Fitness.
I would really like to meet the owner of planet Fitness and tell it to his face that his gym is shit and that for the high membership fees we pay I would really like better service and more competent agents.
First they took a double debit-order from my account. I struggled 6 months to correct this matter. Then my belongings was stolen from my locker at the Hennops View gym. They could not do anything as the cameras was not working. There are +- 4 car Guard's. When my friends laptop was stolen from his bakkie their excuse was sorry we went to close the gate.
I now moved to the Mega Club in Centurion. Had to call Head Office twice and went to the gym 3 times just to finalise my transfer from Hennops to the Mega Club.
At the Hennops Club I inquired about the black tag application. The agent hesitated on all my questions and sometimes replied sorry I don't know.
The agents at the mega club is so incompetent I have to ask the same questions 4 times and then they get a fifth person to answer the questions.
This is the poorest service I received from any entity in my life. Even the Government entities have better service than Planet Fitness.
I would really like to meet the owner of planet Fitness and tell it to his face that his gym is shit and that for the high membership fees we pay I would really like better service and more competent agents.
PUBLIC USER
Exactly the same with me. Cancelled my expired contract 9 months ago, now suddenly there has been a debit order against my account.
Absolutely horrendous service, no one answers the call in 4 hours...when it is finally answered, no one is able to assist or give me any information.
Absolutely horrendous service, no one answers the call in 4 hours...when it is finally answered, no one is able to assist or give me any information.