Review of BMW SOUTH AFRICA - HEAD OFFICE

Good day , I would like to give my opinion of how disgusted I am with BMW on call , I have driven numerous BMW motor cars and BMW motorcycles , I have refer many people and convert so many people to buy the BMW brand because of their "excellent" service and their assistance in case of an accident , medical emergency , breakdown etc.

I bought a brand new BMW R1200RS 2016 model motorcycle from Auto Alpina in Boksburg ,got a brand new BMW 320I last year November 2016 for my wife , I personally driven 5 BMW motorcars in the past , we went on a Cape Town trip on the 17th March 2017 with 8 people all on BMW motorcycles ,on the 20th March I had a mishap on my bike when it slipped on gravel en fell over to the left side , a stone made a small hole in the cylinder head and all the oil spilled out on that side , me and my wife were stranded in Underberg and then I phoned BMW on call , someone picked up and asked me what the emergency was , after explaining that we are stranded and need assistance , the lady said she will come back to , she did came back to me with a quote of R******** to bring the bike to Johannesburg , this was absolutely absurd to charge a person which need help and to take the bike a distance of +- 470 KM , everybody else we phoned was between R2200 and R3000 , because the bike is still under warranty , I didn't do it as it could jeopardize my warranty .

I can let you know that I will never buy a BMW again I will never promote your Brand again , I am going to change to another brand , my wife want to sell her car which got 4000 km on the clock , my friend is all disgusted in BMW as they claim to be the best in customer service , the empty promises they made to assist when you in trouble is a lie , the saying goes that you will see how good your service provider is when you in trouble , I am taking my bike to a friend to service it because you warranty and so call assistance means absolutely nothing , it is very unlikely that any car will ever breakdown if you look after it and service your vehicle every time it is due , so what do BMW offer you that OPEL , AUDI , MERCEDES , VW ETC. offer you , nothing , it is with regret that me and a lot of my friends, my brother which was huge on your product is done , because of this incident , I was the unfortunate one that had to find out the hard way . their is actually no service unless your car "breaks down "

we had to organize a trailer from Pietermaritzburg to take it to a BMW dealer there ,rent a car from Hertz to get home , took the whole day to get home I will make a plan to get the bike to Johannesburg , will ask my friend to collect when it arrives , will not service my bike with BMW ever again because the warranty means nothing

thank you