Review of Translux Head Office, Customer Care, Translux Bus Contact Details

I booked translux bus online on the 21st for my sister and my child. The money was deducted on my account but I received sms saying I must pay within 5min. I called their 24hr number no one picked up the phone. Following day I did call again the lady named Mmaletsake answered the phone an I explained my long story to her, she said I must email my bank statement. I did email the bank statement as she requested after she replied saying that it doesn't reflect to their bank account. My sister and my child were leaving on the 24th November. I called at translux the whole day no one answered the phone, when my family arrived at translux station to collect the tickets they told them that your tickets were not paid and the bus is full. They had to go and book Intercape and pay another money. I called their office again Jabu Ngwenya was assisting me this time, he asked me to send the bank statement and his gonna call me back. I waited for his call till I decided to write an email on the 29th Nov reminding him about my refund. He said I must send an email to Christine Jacobs. I did email Christine Jacobs and explain my story to her, she said as soon as their finance office confirms the amount she will come back to me, that was on the 28th November. I did email her again on the 30th when can I get my refund, she didn't respond to my email