Translux Head Office, Customer Care, Translux Bus Contact Details - Pretoria

Never will I ever again buy a ticket form this bus service, firstly they don't show up on time an hour later when questioned then only they tell you the bus took another route they are going to change the date of your ticket. If only I read these reviews earlier I would of rather brought a ticket from a more reliable bus service!

I booked a ticket online, the money went off in my account but I never received a confirmation letter so I called the helpline… the rudest and most helpless person answered. She gave me a reference number that was different from the one I got online (confusing), she refused to answer any of my other questions since I’m not familiar with the traveling process. She just shouted over me, never gave me a chance to explain what I was confused about. I just wanted to know if it will be a problem if I don’t have a hard copy of the reservation or if she could perhaps e-mail me the confirmation for incase there might be a problem with the departure/check-in. She interrupted me when I tried to talk and was literally no help (so much for “helpline”). I’m so disgusted, you don’t even deserve one star!

Well firstly I would like to say to you guys Poe's kak service bad the bus was supposed to be there at 21:00 it's 00:16 nw where the fuck is the bus no calls or sms saying that the bus will be late or is stick somewhere you guys lack with communication seriously why don't you just close your doors Jesus and seeing the other reviews I'm not the only one reporting this pull up your sock or close your door Jesus guys come on

The service offered but the bus drivers was poor yhooo and the bus break you will lose customers as much as it is very affordable but the service is disgusting

My daughter booked on Translaux from JHB to Louis Trichardt Station on Sunday 26 Dec 2021. At park station departures there were no busses and she together with other commuters were deferred to a City to city bus and were told that the bus is going to their destination. This bus never went to Louis Trichardt station and dropped her off on the side of the road in Elim. She was so confused and lost as she does not know the area. He told her to get off and catch a taxi to Louis Trichardt. He told her to get out and took her luggage beneath in the compartment but failed to let her take the bags in the top luggage section above the seating where she was seated and told her to stand away from the bus. He drove off, leaving with her other luggage and her standing on the side of the road. This is theft and gross treatment and may cause us to lay charges at the local SAPS should we not receive the luggage back.

Ccc Good Evening

I hope this email find you well.

I am very disappointed at your bus services for not arriving tonight at Greenacres stop at 21:30 and as passengers there was not sms or email sent to notify about the cancellation of the root or the delay of the bus.

The passenger risked her life standing at the designated stop as per attach for more than two hours. Knowing very well that the crime rate in South Africa is very high.

I contacted all you office numbers, even the emergency number but no avail.

I request a full refund of the ticket and a decent apology for all the inconvenience of this incident.

There's no customer service to confirm the where abouts of the bus,. I have been waiting for more than an hour for the bus. I don't even know if its coming. Not even a message or a call from them to update me. Very poor service.

The driver left me standing at a Total Garage in Pinetown where he was meant to pick me up, when I called their contact centre they said I got there late and they said i was lieing, worst experience ever, i took a pic of the bus when it got there because it looked so old and sent it to my family incase anything was to happen to me, to deny and say I was not there when I had taken a picture is disgusting even after I had told their head office, final straw was when they hung up on my while explaining on the phone

Shit services bus supposed to arrive 8:30 it's already 12:30 and my sister is on the bus with a 4 month old baby just close this bus there is no use to be in service when your service is shit just like the government

I bought a ticket at Bosman Station on the 3rd of May and I swiped for my ticket.. now I received a notification on sartuday that you people deducted money on my account again and my bank also confirmed they money was deducted by Translux... 0lease make me understand why? I am going to lay charges against you people for fraud because I don't even understand how you got my card details and who authorized the payment.. please pay me back my money.

Looking forward to your response by the end of today.. or else I'm suing you people I've been calling about the matter but I'm not getting any assistance.. I want my R330 back to my account because I don't owe you people anything I don't know why you deducted my money.

I booked a Bus at translux offices Monday.. I payed by card (swiped)on sartuday I get notifications that translux is deducting money from my account went to the back they confirmed that they double charged me.

everytime money comes in my account they deduct if why i don't know.. even worse after so many working days how die they even get my card details?
you guys are crooks I want my money back please who even authorized you people to take money from my account? sies yall are fraudsters I want my money

My city to city bus from PE to Cape Town was delayed for 4 hours today,eventually when this bus arrived,,myself and another passenger was told the bus is full,,please come back tomorrow.
I'm so angry because I paid for my ticket and I'm gonna demand a full refund,,because its after 10pm when I had to turn around and leave,,the service is pathetic and we are not hitching a lift to Cape Town,,we pay.I would like to book with a reliable bus company.

I am charged by the bus drivers for my 2 plate stove not even heavy so light over my sport bag ... the drivers told me I should pay R200 for my stove or else me and my young sister we should not enter the bus. What surprised me was when I told them I didn't know, I'm sorry and now I only have R100 for food on the way they said I should give them but not in front of people. They further threatened me that I should pay the remaining R100 when I get to knysna or else they will leave with it. The question that I was asking myself where am I gonna get the money when I get to knysna I even asked them and they said we don't know try people you know or else tell us to leave it here bcoz you gonna cost us our jobs we're just asking for R200 then everything is sorted. I went to the office to asked for that lady I brought tickets from for more explanation or just to keep it there until my boyfriend came to fetch it but the office was already closed. When we enter the bus they asked us " so it's you guys who bought the tickets here...you should've waited for us marn! Next time just wait for the bus and came and pay here!"

I took the bus today (24/1/2021) in Greyhund office in bellville to knysna it was departing at 19h45 (Translux) I am so hurt and so disappointed and my sister is dying of hunger already people are buying here in Worcester and I can't buy anything and I'm still stressing about the remaining amount I need to give them. They're 4 therefore I can't give them R100 as it seems.

Bus broke down and has a 4 and a half hours delay. Due to the inconvenience we tried to get a permit to fetch a family member from station cause we coming through from Middelburg to collect her but police refuse to give permit and told us to sleep in car till morning and its not right at all.

The bus is more than 2 hours late and there is no response in all the customer care lines. This is really bad and rude. The City to City bus was scheduled to leave Grahamstown at 5h15 today the 9th of January 2021. The bus is destined for Cape Town. Why does this bus take people's money or they know that they are not able to operate efficiently. It should be banned.

I bought a bus ticket on Monday for Friday, today is Friday I get at Park Station and apparently the Translux busses are on strike, am I going to get a refund because this is clearly not my fault

What must I do I got mugged and they took my ticket and I'm supposed to be going to PE from JHB at 17:00

May I buy the bus ticket in the station the same day I am leaving home?.