TRANSLUX - HEAD OFFICE

1.0 43 Reviews
Company name
TRANSLUX - HEAD OFFICE
Address
546 Paul Kruger Street , Pretoria, South Africa
Phone
+27 86 158 9282

Reviews

1.0

43 Reviews
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1.0
Central Reservations
I am a Translux user and was so disappointed to call the cental reservations today, Sunday 22 July 2018 from 11h50 to 11h53. I call to get information about tickets and when I kept on asking for more info, the lady who was at the post shouted me that I dont want to understand what she talking about and she hanged up the phone. I called back again and requested her to transfer to the other consultant and she hanged the phone again. I tried the line mania times and she would answer and hang up again and again. Is that a way customers are treated at Translux? She treated me as if I called her private phone. I am so offended...
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1.0
Bus was early, what a joke
I booked 2 tickets from Vereeniging to Durban for my parents ( age 84 and 75 ) .the bus was supposed to have stopped in Vereeniging at 10.30 am .i waited with the other 27 passengers and at 11.15 called the call centre to find out what's happening.i could not believe what I heard from the call centre operator.she said the bus arrived in Vereeniging at 9.30 am saw no passages waiting and left.i just laughed and asked her if she arrives 1 hour early to work as well.no refund no compensation .i was lucky to get tickets on the Greyhound who were extremely helpful and their bus was spot on time.thumbs up for Greyhound. I am tacking translucent to the small claims court.i hope they arrive 1 hour early
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1.0
COCKROACHES EVERYWHERE!!!!!!
Travelled with Tranlus from Durban to Bloemfontein on 04/02/2018. The condition of the bus both in and out were in a despicable condition. There were cockroaches crawling everywhere and breeding in the vents. this is not only unhygienic but also very unprofessional and a total rip off. PASSENGERS ARE PAYING FOR A SERVICE AND THIS IS NO WAY TO TREAT PAYING CUSTOMERS. Translux seriously needs their buses fumigated and seats/curtains dry cleaned ASAP!!!!!!!!!!

WILL NEVER TRAVEL WITH THEM AGAIN!
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1.0
late late late
7:30 pm bus from Grahamstown arrived at 11:45 pm at night in cold rainy conditions, with no proper bus shelter or anything. Poor service
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1.0
TRANSLUX BUS - DISPICABLE SERVICE & ATTITUDE OF STAFF - DO NOT USE TRANSLUX UNDER ANY CIRCUMSTANCE!!
A ticket was booked for my teenage son on Translux from Plett to Cape Town, leaving Plett at 10 am today, 16 Jan 2018. We arrived 25 mins earlier than the expected departure time. 10 am came & went...We waited & waited..& waited..nothing. No sms or correspondence from Translux. After my patience was running low I contacted their office & got bad attitude, bad service & zero information...One operator basically told me they have no idea where the bus is, what direction the bus was coming from & what the delay was. She basically told me I should be grateful that she called me back. WHAT AWESOME CUSTOMER SERVICE! 3 operators & 12 calls from me later, they told me the bus was stuck in the Plett traffic. What a joke. Plett doesn't have traffic & weren't they coming off the N2 into Shell Ultra City??? No chance of traffic there either...Next call to them the operator then told me they were 5 mins away. We waited..& waited....A City to City bus driver told me they were broken down in Storms River..Eventually the TRANSLUX bus FINALLY arrived at 12...2 hours late. The very rude & grumpy bus driver never bothered to get off his seat, say "Hello" or apologise for his late arrival..he just opened the door & ignored us. He never offered to put the bags in the hold underneath & my son had to leave his bag in the front of the bus. My son asked if he may sit in one of the empty seats in the front but the bus driver replied " Listen to me & go & sit where I tell you. Those seats in the front are for people with no legs." He clearly never taught about customer service & how to speak to valued customers who pay his salary. The bus was very full & my son ended up at the very back of bus, far from the view of his bags. When I asked the bus driver why he was so late he told me that there was a road block at Storms River...Wow, 2 hours at a road block but strangely enough all the other busses coming from that direction seemed not to have a problem & arrived on time. The bus driver then asked me to step down off the bus & he closed the door. If my son didn't need to be in Cape Town tonight I would have pulled him off the bus & told the bus driver to go to hell. Now I sit hoping & praying my son & his bags arrive safely in CT.
TRANSLUX you are a DISGRACE!!!!!
In future we will use any other alternative transport, a donkey being preferable.
DO NOT USE TRANSLUX!!!!!!!!

PS Strangely enough the telephone number for TRANSLUX Head Office on this site has been discontinued or doesn't exist!
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1.0
Rude bus driver!
As i left durban to cape town on friday the 07/01/2018. The bus driver of your translux was extremely rude to me and because of that i will never ride on another bus because of how extremely negative and offensive he is...
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1.0
Late. Cockroaches. Rude drivers.
Bus came 3 hours late. There was cockroaches everywhere. The bus got stuck at kranskop. When the passengers asked what's happening the driver was rude and no apology was given as to why the bus was late. DISGUSTING. Never ever again.
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1.0
RECEPTIONIST
Good morning.
I don't know who the lady is at your reception because she just dropped the phone while I was talking to her. This isn't the first time it happened when calling your number 086 158 9282. The lady is not very help full and doesn't make you feel like she is there to assist. I see this as very poor telephone etiquette. This can make any customer feel to just use another bus service.
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1.0
City to City
Good day                                                        My daughter & her husband boarded your bus from somerset west this morning. Now, the bus was scheduled to arrive at 7.00 am but only did so at 8.35 am. Not good but acceptable. What is not though, is that the bus has no toilet. How is someone, especially ladies & kids expected to travel,normal stops aside, that distance? Being a large national operator & organisation one would expect better from you.                    Your assitance in this matter would be highly appreciated. My cell 073 243 7988                                                                Mark Ranjith
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1.0
First and Last Translux Bus ride
COCKROACHES everywhere crawling people's hair as theyre sleeping The dirtiest Ride I have ever been on. We were stranded in colesburg 15 hours as the could not fix the bus and only dispatched a new one late.

Horrible busses indeed.
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Kagiso Sebueng
I am a second year student at TUT studying Tourism.I just wanted to find whether there are any available post for a bus hostess or general work during December Holidays at your company?
3 Nov, 2016
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Phamela
I am a student at TUT but next year I am going back due financial instability,I just wanted to find out where should I apply if I want to work as a hostess or general worker at your company?
6 Nov, 2015
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Description
Translux is a luxury long distance scheduled inter-city bus operator, servicing more than 100 destinations throughout South Africa and Mozambique.

Long distance luxury travel (Translux); No frills long distance intercity travel (City to City)
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Last update: April 2018 - View Status

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