Review of AVBOB - HEAD OFFICE, Avbob Contact Details

I surrendered a policy to be paid out to me on 22 September - I was told it would take 7 to 10 days. I phoned AVBOB head office and was told they only received the documents on 26 September 2016. I enquired again on 7 October and was told that the person who works with my policy pay out was in a car accident but the Team Leader (I won't give names) said she will quickly finalise the pay out and if she gets this done the money would be released on the same day (7 October 2016). This morning I phoned again as no money was paid out just to check if I will get my funds today. I was assisted by a very unfriendly lady telling me that she is doing the work of someone who is off sick and the money would only be released in another 48 hours. Apparently the Lynwood Branch also did not get me to fill out a surrender form. My issue is that the Team Leader said she will release the policy pay out immediately - now a day later I get another story. I hope someone reads this at AVBOB - my policy number is AL********X0.