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- AVBOB - HEAD OFFICE, Avbob Contact Details
AVBOB - HEAD OFFICE, Avbob Contact Details - Pretoria
AVBOB - HEAD OFFICE, Avbob Contact Details
1.6
20 Reviews
AVBOB - HEAD OFFICE, Avbob Contact Details368 VERMEULEN STREET, PO BOX 1661, 0001.+27 12 303 1000https://www.yellosa.co.za/img/za/e/_1539783727-39-avbob-head-office.jpg
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Company name
AVBOB - HEAD OFFICE, Avbob Contact DetailsContact number
+27 12 303 1000
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Website address
Working hours
- Monday: 07:00 - 19:00
- Tuesday: 07:00 - 19:00
- Wednesday: 07:00 - 19:00
- Thursday: 07:00 - 19:00
- Friday: 07:00 - 19:00
- Saturday: 08:00 - 14:00
- Sunday: 08:00 - 14:00
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Company description
In accordance with AVBOB’s mutual status, the Society may from time to time (at its sole discretion) make ad hoc special additions and changes to the benefits available to policyholders by virtue of their membership (i.e. as member benefits).
The Society has introduced free funeral benefits, which are available to members whose policies are in force and where a comprehensive funeral is conducted by AVBOB Funeral Service Limited.
In terms of the FREE funeral benefits*, a member and all persons covered under the policy will be entitled to the following, (subject to the stated amounts and conditions which may change from time to time):
A FREE basic funeral to the value of R11 000 consisting of funeral services, a coffin and a hearse plus FREE transport of the deceased within the
A 15% discount (maximum of R4 000) on specified funeral services where the policy is in force and the insured person was covered for less than 6 months and the death of the insured person occurred as a result of natural causes*.
Your own AVBOB Reward Account which becomes available at death or age 65*
A R4 000 discount on a funeral and FREE transport of the deceased within the borders of South Africa where the policy is in force and the insured person was covered for less than 6 months and the death of the insured person occurred as a result of unnatural causes*.
A R4 000 discount on a funeral and FREE transport of the deceased within the borders of South Africa where the policy is in force and the insured person was covered for 6 months or more but less than 24 months*.
The FREE basic funeral* excludes any external costs such as cremation and grave costs.
These discretionary benefits remain a privilege of the policy and the value of these member benefits will be adjusted from time to time as they are renegotiated with service providers in order to ensure members continue to receive benefits that are relevant. Any changes to the benefits will be communicated annually to policyholders and the latest benefits will be available on this website.
The Society has introduced free funeral benefits, which are available to members whose policies are in force and where a comprehensive funeral is conducted by AVBOB Funeral Service Limited.
In terms of the FREE funeral benefits*, a member and all persons covered under the policy will be entitled to the following, (subject to the stated amounts and conditions which may change from time to time):
A FREE basic funeral to the value of R11 000 consisting of funeral services, a coffin and a hearse plus FREE transport of the deceased within the
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borders of South Africa where the policy is in force and the insured person was covered for 24 months or longer. In addition, a cash benefit of R2 500 is provided to cover incidental funeral expenses*.A 15% discount (maximum of R4 000) on specified funeral services where the policy is in force and the insured person was covered for less than 6 months and the death of the insured person occurred as a result of natural causes*.
Your own AVBOB Reward Account which becomes available at death or age 65*
A R4 000 discount on a funeral and FREE transport of the deceased within the borders of South Africa where the policy is in force and the insured person was covered for less than 6 months and the death of the insured person occurred as a result of unnatural causes*.
A R4 000 discount on a funeral and FREE transport of the deceased within the borders of South Africa where the policy is in force and the insured person was covered for 6 months or more but less than 24 months*.
The FREE basic funeral* excludes any external costs such as cremation and grave costs.
These discretionary benefits remain a privilege of the policy and the value of these member benefits will be adjusted from time to time as they are renegotiated with service providers in order to ensure members continue to receive benefits that are relevant. Any changes to the benefits will be communicated annually to policyholders and the latest benefits will be available on this website.
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Reviews
1.0
AVBOB - HEAD OFFICE, Avbob Contact Details368 VERMEULEN STREET, PO BOX 1661, 0001.+27 12 303 1000https://www.yellosa.co.za/img/za/e/_1539783727-39-avbob-head-office.jpg
1
Enquiry about my cashback
I am Busisiwe Sibeko ID no ********. I am very disappointed by Avbob. I have placed my claim for cashback on the 29th of October 2021. But until today u haven't even got a message telling me when I will get my cashback. I have waited for five years for my cashback but even now I am waiting.
1.0
AVBOB - HEAD OFFICE, Avbob Contact Details368 VERMEULEN STREET, PO BOX 1661, 0001.+27 12 303 1000https://www.yellosa.co.za/img/za/e/_1539783727-39-avbob-head-office.jpg
1
Long overdue refund
Avbob is disgusting,I have been waiting for my refund since beginning of April. I am sitting here without any communication ,even when I try to call no one is picking up and no response from emails...I wouldn't suggest anyone to do anything
1.0
AVBOB - HEAD OFFICE, Avbob Contact Details368 VERMEULEN STREET, PO BOX 1661, 0001.+27 12 303 1000https://www.yellosa.co.za/img/za/e/_1539783727-39-avbob-head-office.jpg
1
Thieves
Avbob funeral cover put a stop order on my salary for R475 since November 2020. When I called the customer service they said they can't give me the funeral cover details I must lay a complaint and fill documents to cancel it. I got the documents fill and supposedly cancellelled in January, I also took it to my work place for cancellation and Avbob has done nothing to date and continue to steal from me.
1.0
AVBOB - HEAD OFFICE, Avbob Contact Details368 VERMEULEN STREET, PO BOX 1661, 0001.+27 12 303 1000https://www.yellosa.co.za/img/za/e/_1539783727-39-avbob-head-office.jpg
1
Can you BELIEVE THIS !!!!
AVBOB CAME TO FETCH MY DAUGTHERS DEAD BODY AND THEY DRIVE OVER MY LITTLE DOG NO NOT MY DOG MY BEST FRIEND .THEY KILLED MY BEST FRIEND . THANKS AVBOB I WAS HEART BROKEN MY DAUGHTER JUST DIED I STILL CANT BELIEVE IT I AM IN SOCK .I AM GOING TO PUT THIS ON FACEBOOK PEOPLE MUST KNOW NOT A SORRY NOTHING .BAD BAD AVBOB ...MY BEST FRIEND KILLED BY YOU .********only whatsup.
Avbob
Avbob
1.0
AVBOB - HEAD OFFICE, Avbob Contact Details368 VERMEULEN STREET, PO BOX 1661, 0001.+27 12 303 1000https://www.yellosa.co.za/img/za/e/_1539783727-39-avbob-head-office.jpg
1
THEY ARE CRIMINALS @avbob
They’ve been deducting more than they should on my policy for the past 5 months and claiming that it does not show that they taking more, yet my payslips says another story. Even if you send them proof they still can not resolve the issue.
1.0
AVBOB - HEAD OFFICE, Avbob Contact Details368 VERMEULEN STREET, PO BOX 1661, 0001.+27 12 303 1000https://www.yellosa.co.za/img/za/e/_1539783727-39-avbob-head-office.jpg
1
The worst service
My dad passed away on the 5th of January. That same day I went to submit forms and to find out whether the funeral policy was still active. Yes, it was. I returned on the 7th to submit all the forms as my mom is in ICU fighting cancer and covid. That same day they said I will get a quote for the cremation ect. I went their on the 8th again to follow up, still no quote. We don't know anything! We don't know how much it will cost, we don't know when the cremation will take place. We have nothing. Today is the 13th of January and we have no info. So much for caring. So much for helping a client in need. And through it all we want to mourn the loss of our dad and help mom with fighting her battle.
PUBLIC USER
I have the same problem I submitted a claim on the 21 Jan 2021 for my mother funeral, till today 29 Jan, I'm still waiting for avbob to pay
1.0
AVBOB - HEAD OFFICE, Avbob Contact Details368 VERMEULEN STREET, PO BOX 1661, 0001.+27 12 303 1000https://www.yellosa.co.za/img/za/e/_1539783727-39-avbob-head-office.jpg
1
DONT GO TO AVBOB!
I was at Avbob earlier this morning because i had queries about a policy that I had not taken myself, and let me say that the service was very disgusting.
An Avbob consultant had seen my issue and had said that I had taken a policy back in 2018 with the payment method of cash but I tried to explain that I had done none of such then he just snapped at me saying that I did and that I was lying. I was very angry at that time and after that he said that will no longer help me because I am "talkative" and on top of that he told his fellow staff members not to attend to me. And the worst part is that he is old!He has been a consultant at Avbob for such a long time and yet he cannot even develop some respect. The only time that I recieved help was when I called the head office. But please don't waste your time going to Avbob Empangeni. Rather call Avbob's head office.
An Avbob consultant had seen my issue and had said that I had taken a policy back in 2018 with the payment method of cash but I tried to explain that I had done none of such then he just snapped at me saying that I did and that I was lying. I was very angry at that time and after that he said that will no longer help me because I am "talkative" and on top of that he told his fellow staff members not to attend to me. And the worst part is that he is old!He has been a consultant at Avbob for such a long time and yet he cannot even develop some respect. The only time that I recieved help was when I called the head office. But please don't waste your time going to Avbob Empangeni. Rather call Avbob's head office.
1.0
AVBOB - HEAD OFFICE, Avbob Contact Details368 VERMEULEN STREET, PO BOX 1661, 0001.+27 12 303 1000https://www.yellosa.co.za/img/za/e/_1539783727-39-avbob-head-office.jpg
1
Bad service
I send an email on the 11th and 18th of May 2020 regarding a client of mine that passed away. Up to now nothing happened and no one came back to me. Just a return mail that my email was received and that someone will be taken care off it.
What type of service is this. The client was a member since 1 May 1965!
What type of service is this. The client was a member since 1 May 1965!
5.0
AVBOB - HEAD OFFICE, Avbob Contact Details368 VERMEULEN STREET, PO BOX 1661, 0001.+27 12 303 1000https://www.yellosa.co.za/img/za/e/_1539783727-39-avbob-head-office.jpg
1
Excellent service- A happy Client!!
On 5March 2020 I made a cash back claim at around 11 am and the consultant told me it would take about 48 hours, the following day around 17h58 I got an SMS notification and my cash back was into the bank.
This is the service that I got from the Pretoria vermeulen and prinsloo branch.
I am so excited, can it just be like that to everyone.
This is the service that I got from the Pretoria vermeulen and prinsloo branch.
I am so excited, can it just be like that to everyone.
1.0
AVBOB - HEAD OFFICE, Avbob Contact Details368 VERMEULEN STREET, PO BOX 1661, 0001.+27 12 303 1000https://www.yellosa.co.za/img/za/e/_1539783727-39-avbob-head-office.jpg
1
Bad service
Sent an SMS as per their TV ad. Was contacted and took their funeral policy. Should have started 1Aug but no paperwork received and no contact even though I sent an enquiry on the web site. Policy still not active. DO THEY HAVE TOO MANY POLICIES that the don't need any more????
1.0
AVBOB - HEAD OFFICE, Avbob Contact Details368 VERMEULEN STREET, PO BOX 1661, 0001.+27 12 303 1000https://www.yellosa.co.za/img/za/e/_1539783727-39-avbob-head-office.jpg
1
No reply to emails at all, regarding Policy of Dad which passed away.
My dad recently passed away, and had a very old AVBOB policy. I tried to get feedback since 5 June 2018.
It is unacceptable, and a pity that noboday has the decency to even reply to a email.
Terrible servive - or must I say - no service at all, and this in a very bad time for the family!!!
It is unacceptable, and a pity that noboday has the decency to even reply to a email.
Terrible servive - or must I say - no service at all, and this in a very bad time for the family!!!
1.0
AVBOB - HEAD OFFICE, Avbob Contact Details368 VERMEULEN STREET, PO BOX 1661, 0001.+27 12 303 1000https://www.yellosa.co.za/img/za/e/_1539783727-39-avbob-head-office.jpg
1
Paid cash for cremation service +- 1 year ago - still do not have last member of families ashes!!!!!
Miss Taya Maddock paid R11,000+ for her father, Graham, Neville Maddock's cremation in September 2017. Teresa from Hermanus Avbob arranged the cremation. Taya Maddock has been asking for her father's ashes with no success. She moved from Hermanus to Pennington in KZN in December 2017. In December 2017, before she left Hermanus, the ashes were not yet available with no real reason why not. Since December 2017 we have made various requests for the ashes to be delivered to Taya Maddock. It is now the 18th of June 2018 and we still have not received the ashes. Graham Neville Maddock was the last family member Taya had left. We contacted Natasia at head office 3 weeks ago and still we have not received the ashes. Teresa from Hermanus is not a very pleasant person, not very helpful and rude. Please let me know what Avbob intends doing about the ashes we have been asking for almost a year after the service. This is a service AVBOB was paid for in cash and in full. I hate leaving bad reviews, but AVBOB at this stage leaves us with no other alternative!
1.0
AVBOB - HEAD OFFICE, Avbob Contact Details368 VERMEULEN STREET, PO BOX 1661, 0001.+27 12 303 1000https://www.yellosa.co.za/img/za/e/_1539783727-39-avbob-head-office.jpg
1
Playing games with customers
My account does not satisfy me as a holder due to the branch we have in Kwamhlanga.
Today I went to the Kwamhlanga office to cancel my policy and they told me it has been not dedicating for the past three months automatically it will cancel it self and that time I was having my 3 months bank statement Vusi from Kwamhlanga office lies in my eyes.
Today I went to the Kwamhlanga office to cancel my policy and they told me it has been not dedicating for the past three months automatically it will cancel it self and that time I was having my 3 months bank statement Vusi from Kwamhlanga office lies in my eyes.
5.0
AVBOB - HEAD OFFICE, Avbob Contact Details368 VERMEULEN STREET, PO BOX 1661, 0001.+27 12 303 1000https://www.yellosa.co.za/img/za/e/_1539783727-39-avbob-head-office.jpg
1
I will like to thank Avbob for being with me during difficult time.thanx
1.0
AVBOB - HEAD OFFICE, Avbob Contact Details368 VERMEULEN STREET, PO BOX 1661, 0001.+27 12 303 1000https://www.yellosa.co.za/img/za/e/_1539783727-39-avbob-head-office.jpg
1
DONOT OPT FOR AVBOB....S**t service ever
If you black and can't afford private hospital then your family member dies at a public hospital, you are expected to run around to get the a body number yourself from the hospital.
They process everything quicker if a private hospital is involved because apparently they don't have mortuary.
They don't give a shit, they save their mortuary space for bodies from private hospital.
They forget that everything depends on the death certificate.we are going to lose 3days on the process, no date or time of burial can be concluded.
All this dialogue with their standby person Linda on their standby number 011-********, he told us in short; "sort yourselves out then call us because your mother
is at Baragwanath".
It's unfair they don't tell you all this rubbish when you sign up. I am going to complain to the highest. We cannot be treated like this in our time of need, we don't need this stress as a family.
If you black and can't afford private hospital then your family member dies at a public hospital, you are expected to run around to get the a body number yourself from the hospital.
They process everything quicker if a private hospital is involved because apparently they don't have mortuary.
They don't give a shit, they save their mortuary space for bodies from private hospital.
They forget that everything depends on the death certificate.we are going to lose 3days on the process, no date or time of burial can be concluded.
All this dialogue with their standby person Linda on their standby number 011-********, he told us in short; "sort yourselves out then call us because your mother
is at Baragwanath".
It's unfair they don't tell you all this rubbish when you sign up. I am going to complain to the highest. We cannot be treated like this in our time of need, we don't need this stress as a family.
PUBLIC USER
HONESTLY , THE RACE CARD AGAIN!!
PUBLIC USER
This doesn't sound good, I also have a policy with AVBOB. please give us some answers we don't want problems during our time of grieve. AVBOB should fix this... WE NEED ANSWERS. it doesn't matter whether we die on public or private hospital after all we all pay our polices, we need to be treated the same. what if somebody dies at home?
Questions & Answers
Good day, we are four and covered one person, now i just want to know that wont be a problem when it comes to claim?
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C2024-04-21