Review of Translux Head Office, Customer Care, Translux Bus Contact Details

Translux motto:
“Customer Care: At Translux, we value your time which is why we strive to ensure efficient service and care wherever you are.”- BIGGEST LOAD OF BULL I HAVE EVER READ IN MY LIFE!!!

On the morning of the 1st May 2016, I phoned the Call Centre to enquire as to whether there were any seats available that day, departing Durban for Cape Town. The Call Centre Agent confirmed my booking telephonically and assured me that I should "ignore the sms that I would receive regarding payment and that I should arrive at the Durban station that day at 4.30pm to pay for my reservation".
Upon arrival at the Durban Station at approximately 2.30pm, I was informed that my reservation had "expired" due to non-payment before 11.00am that day!!! My husband and my name's were still on their system.
After calling the Call Centre again and demanding to speak to the Team Leader, Billy, he was most unco-operative, unsympathetic and downright rude to me when I explained my situation. (I was stranded at the Durban Station and had nowhere to stay for the night. The next Translux bus was only leaving for Cape Town the following afternoon and from the sounds of things, that bus was full!!!).
Overall, my experience in dealing with Translux was a total nightmare and I will not hesitate in taking this matter further until such time as I get someone's attention.
Needless to say, if Translux was the last bus operator on this planet, I would rather walk!!!!