Review Luggage retained by bus driver

My daughter booked on Translaux from JHB to Louis Trichardt Station on Sunday 26 Dec 2021. At park station departures there were no busses and she together with other commuters were deferred to a City to city bus and were told that the bus is going to their destination. This bus never went to Louis Trichardt station and dropped her off on the side of the road in Elim. She was so confused and lost as she does not know the area. He told her to get off and catch a taxi to Louis Trichardt. He told her to get out and took her luggage beneath in the compartment but failed to let her take the bags in the top luggage section above the seating where she was seated and told her to stand away from the bus. He drove off, leaving with her other luggage and her standing on the side of the road. This is theft and gross treatment and may cause us to lay charges at the local SAPS should we not receive the luggage back.