Review 3weeks I'm waiting for my phone to be delivered.

I am waiting 3 weeks now for my cell phone. No one can really assist me. Everytime they have to send an email to tell the driver or whomever to unpause my package and that she hasn't got authority. The driver even messaged me to say they are outside by the destination. I ran outside,nobody was outside. This is utterly disgusting service. I called today again...20/07/2021...they gave me the same answer, we will email they must call....NOBODY CALLS ME!!!!!!!!!!!!!!