Review Canon pixma G3411 inkjet printer

I have purchased a canon pixma G3411 inkjet printer on the 29 april 2021. Never was it n problem when I had to pay R3000 for it. They were more then happy to accept my money. BUT when i wanted to return the item because it gave a P307 error and it was not flushing the ink to the cartridges. I have packed the printer in the plastic it came in. I even taped the scaner flap closed so it dos not get damage. JUST for them to say my return is not being accepted because betwern picking it up at my house and the warehouse they have manhandled the box and printer. They have send fotos of my printer covered in ink. Telling me there is nothing they can do for me now and it is being send back. Receiving it back on 09 June 2021 at 09:15 PM. Just to open the box. The printer is packed back in the box upside down. The one side did not even have the foam board to keep it in place!

SO NOW WHAT?
NO I LOSE R3000 AND STILL NO PRINTER?
NO ONE CAN HIVE ME ANSWERS?
MANAGER NEVER CALLED ME BACK?

I CANT EVEN SEND IT TO CANON BECAUSE IT IS COVERED IN INK

All they can tell me is that there is nothing they can do about it and they need proof that it did not looked like that when i send it