Review Abuse from the manager Amanzimtoti

As far as I know, the consumer law says that if you mark an item in your store at a certain price (even if incorrectly) the customer has the right to demand that you sell him the product at the market price. On the image you can see the item hanging on a hook with a price above it. When I got to the till, I was asked to pay a higher price.

Without any nastiness I told the sales lady that the price was incorrect. Immediately her attitude changed and I was told, sorry, but that is the price for a different model, and somebody made a mistake by hanging these on the same hook. An Indian lady approached (seems she may be some sort of manager) and got quite stroppy with me when I told her what the law says. Now a simple apology, and a sop story about ‘getting in trouble with the boss’ would have had me becoming a bleeding heart and ‘no problem’, and paying the additional R20.00, which is really not going to break the bank.

Instead I was treated like I was some low-life, begging and making a nuisance of myself. It then got really interesting when the owner arrived and also proceeded to be abusive, and threatening to sue me because I was by this time filming the ordeal. I then did my own research on Google, and it seems this owner is a real charmer – reviews on the internet frequently identify him as rude, and subjecting his clients to similar behaviour as I experienced.

I thought it would be decent to report the matter to Cash Crusaders Head office before posting the video, and giving them the opportunity to do something about their name being dragged through the mud. They did call me once, and asked what I expected – did I want the item at the price on the peg? My answer was no, all I want is a public apology, and perhaps for them to warn this rude man that he will face some sort of sanction, if he brings the Cash Crusaders name into disrepute again (especially as I was obviously not the first).

Well that was the last I heard from them, despite their promise to revert. Suffice to say that Cash Converters Amanzimtoti will not see another cent of my money.