Review Bad customer service - extremely rude dispensary manager!!!

A very loyal yet disappointed Dischem customer who is now looking for alternatives to fill scripts etc. I collected my repeats from Dischem Glenacres in Kempton Park the last week of December to avoid claiming from my medical aid in January 2021. However, when unpacking into my dispenser in January realized I was not given all my medication. I held on the phone for more than 10 minutes yesterday and eventually spoke to a person by the name of Anneline who promised that someone will contact me to rectify the error, needless to say, it did not happen, I called again this morning - once again held on for 8 minutes and eventually re-dialled and asked to speak to a manager as my son was on his way to collect his repeats - I wanted him to collect mine at the same time. The dispensary manager - Thalita called me back and I tried to explain how frustrated I was with Dischem but was rudely interrupted and told she is very busy and their phones are busy and my script had to be renewed. I kept on saying to her that surely it is the minimum customer service expected to communicate with your customer - I was not informed when collecting my script! I manage a customer care call centre where we have 16 staff members, believe me... if I had to speak to a customer in the manner that I was spoken to I would have been out the door facing a disciplinary action within a few minutes!!!!! She threw the phone down and I could hear her saying to " oom Andrè" to assist me, I had to explain the concept of customer service and we as the customer actually pays your salary. Needless to say myself or my family won't go back to Dischem, your are obviously spoilt with customers just accepting your bad service or treatment but believe me at some point there will be opposition to Dischem as we have seen with many other companies!