DIS-CHEM HEAD OFFICE - Midrand

The general in shop experience is good and the people helpful, which is more than I can say for the Pharmacy!! I have to phone for my chronic medication that I get someone to collect for me once a month. I have tried to phone 7 times today of which only two calls were actually answered. I spoke to a chap by the name of Kyle who listened to my story and was very patient and helpful. He would give a message to the Pharmacy to phone me back.....Thanks Kyle but I am still waiting for that to happen. I was wanting to get my meds collected tomorrow as I am going for an operation and will be out of action for some time. This is not the first time that this has happened. It is a monthly struggle. It is almost as if because you are phoning you are not important to them, even if that is all they say when you are waiting to be answered. PLEASE PLEASE PLEASE up your service as I am sure that I am not the only person with this problem. You know things are bad when you have to resort to a complaint email. Regards Denise Preston PS DO NOT TELL ME TO USE THE APP!!!

I ordered medication online and received an sms confirming that its ready for collection.. when I got there my order wasnt ready and no one wanted to take responsibility for it.. it was not on their systems to begin with.. this is after queuing for a long time in the collections queue..I don't know why they have that desk in the 1st place when there's no one assigned to it..pathetic service

Good day

Am writing this with total dissapointed i never thought that one day i will be so humiliated for mere stickers.yesterday at around 18:45 i went to dischem Soshanguve crossing to claim my collections but instead i got humiliated in front of other customers.i was interrogated.i didnt know that for me to claim my collection i needed to have slips of my purchases.and i will say not everyone keep their slips and am definitely one of those customers who dont keep slips because i dont see a reason why i should keep useless papers.those people at the customer service desk where so rude even the manager.it so painful to be a black person wearing worksuits and going to dischem to claim for your collection.am so much dissapointed with the service i got the.next time i will remind never to shop at dischem.i was treated like a thief.they evenly told me that my stickers they dont reflect.☹️☹️☹️☹️☹️☹️☹️☹️☹️☹️.thank you for poor customer service

Long waits. Poor service. Staff product knowledge needs improvement. No stock. Will take order then call back telling me no this and no that. Don't blame covid this has been ongoing since you opened.

gave me zofer rapitab for nausea and vomiting after chemotherapy when they supposed to give me xefo rapid anti inflamatory this is absolutely shocking to make mistakes like this !!!

I underwent my second COVID vaccination at the Dischem Galleria branch in Amanzimtoti yesterday.
I really must compliment everyone there on the excellent service provided, from management to nurses to ushers, etc. They were all exceptionally professional, efficient and polite,making a drawn out process a pleasurable one. Well done to all concerned!

The Covid Vaccinne crew at Canal Walk (Century City, Cape Town, 5 July) must be commended as they run a slick operation - to the extent, sadly, of having to contend with offensive, abusive and unreasonably impatient people. My hat off to the Regional Manager of Diskem at Century City - on the 5 July. A sterling job, sir! And a big speecial thanks to Nurse Duma - you were kind, patient and you care (a great deal)

Thank you Diskem crew on 5 July at Century City for being s professional, polished, empathetic and efficient.

A MESSSAGE TO HEAD OFFICE:

The bulk of those vaccinated on 5 July were satisfied. But please consider providing seats for people waiting in lines outside, especially for the old and frail. It is not right that they should stand for more than an hour and I know that Diskem cares about both human and client. If this constitutes a problem cos of the health management logistics, please provide people standing in your long Diskem vacccination lines with WATER. Consider FREE WATER as corporate social responsibility.

Professor Firoz Khan
Batch Number: FD0927

I had my covid-19 vaccination at the Midrand head office this morning. The huge crowd was very well managed. Everybody was treated with respect and care by all staff members. Thank you for the awesome experience.

I received sms regarding the killer jab. It's crimes against humanity, International court cases already ongoing and every person/business/doctors/world wide govts and hospitals will be executed for crimes against humanity. The Nuremberg Code supersedes any other law. Mask wearing and sanitizing ARE NOT LAW

Please explain to me why a trolley of Dischem Middrlburg Mall is not allowed outside the shoo and a customer must transfer their purchases to a Spar trolley to take it to their vehicle in te parking are

Why do you partner with Vodacom and their discount vouchers if you can't honour them.
Why don't you have trained staff to assist customers with problems??

We went two days ago to get covid test done at President Hyper Krugersdorp Dischem just to be told we have to come back today as they did not have test kits. We left and went back today to be told that we have to make a booking, we then went online to do this but the site does not work and we could not book. Again we were treated very rudely by the nurse and was shown away, I am a diabetic and has hassimotos disease and therefore need this test to be done urgently as I have my son and his friend living with me. We were exposed to the virus. We are told by the manager that now suddenly they are only allowed to assist 20 people a day, this was never disclosed, i wonder how the WHO will feel about this. we have the recording of how rude the nurse is as well.

Hi i just want to address things that happen at dischem Mooirivier Potchefstroom they treat outsite merchandisers like nothing they must clean and do dischem work and if you dont do it then they chased you out of the store Petrus chase someone out on the 11June 2021 for consulting him a out private and he told the person she make him Naar,i will following this case and will see what will happen and how this will be sort out

Dis-Chem Westgate
On Tuesday, 1 June, I got a phone call from head office to inform me on my prescribed medication. I was so thankful, this was the first time this have ever happened. When the lady confirmed my order, she said I could collect it. There wasn't any delivery option, but then I requested delivery and she said it is possible. When I asked about one of the pills, she said that I needed a new script, but for now I can have it and submit my script afterwards. On Thursday, 3 June, I WhatsApped the store to confirm the delivery of the pills. Needless to say, they read the WhatsApp. On Friday, 4 June, the medication and prescribed body lotion arrived. I opened it, and I found the lotion wasn't mixed. It was all separate in the bag. The one pot was open and the cream was bulging out and the pills wasn't included. I phoned the store and told them that I am currently not impressed by what they call quality service. After waiting 2 hours for them to come and pick up their mistake, I phoned them, telling them that I am going to leave for lunch, I can not make the co-payment, since I am not home and I need my card. I confirmed that I will leave the messy cream at the complex security and they can pick it up. An hour after I got home, the intercom rang and I opened the gate. As I walked outside I found the Dis-chem bike, parked. It was the same guy from that morning. He came to bring me my money, that was already a co-payment, that morning. I refused to accept it... Then I found out that there was a miscommunication in the store. The lady, who dealt with my problem, was on lunch, when I phoned. The stand in, who answered the phone, took the message as "bring me my money, I'm going to another branch to resolve the issue". Now we are at 16:50... The delivery guy took the change, got the cream and went to the store. It was only on Saturday morning, 24 hours after the first delivery, that my order was delivered, in full.

My husband & I had our Covid vaccine at your head office last week Thursday. From the security guard at the gate, to the staff manning the lines as well as the medical staff, everyone was helpful, pleasant and went out of their way to ensure our long wait was comfortable. Please pass on our appreciation.

Sharon & Michael Krain

Hi I am a former employee of the company and wish to know how to apply for my provident fund, please advise on the way forward.

Hi there, can you please resend me the code for the pampers bcs I've bought 10 packets of pampers and I received a code infroming me to collect pampers at Discherm during the month of November. Unfortunately I was unable to collect the nappies bcs I'm staying at Brandfort

Good Day
Im looking for Helen Harper No 4 Diapers pls can you help me find a store that has 10 packets for me.