Review You guys ruin my life and you are not taking me serious

In February this year they was a fraud ctm retail loan account was opened under my name. This matter was reported to fraud department. Since fisrt week of September they investigating till today.then told me that they will send me a letter showing that the account is fraud till today I haven't received the letter. It shows this people are not doing their work this account is really affecting me and you guys are not taking it seriously how can you approve a credit of R******** without investigating.How long should I wait until tgis account is been cleared.