Reviews of CTM Head Office - Sandton

Im very angry with ctm truck drivers they think they own the street with thier so called mngmnt thier truck hit my car on the side while i was on the robort i asked the driver we go to police station and make a accident report he refused i followed him to his work to report the matter and the mngr came assured me tht my car will be fixed. Only to find out he just wanted to get rid of me i so hate ctm .the mngrs name is pule from ctm montana with his driver Bryton modau i want my car fixed my lawyers will deal with u bliv me you .this guys lile to take ppl for granted cos u black u cant do anything not this tym around. They shift the blame to say am the one who hit thier truck how stupid that mngr is have he ever saw a car driving by syd mxm

I bought tiles at CTM Klerksdorp in February 2022. Service and staff very competent and friendly. A month later, March 2022, the tiler had a problem as the batch of tile were not the same. Went to the store and met the manager Kgabo. Explained my dilemma, the next day he came to the site with Tiaan CTM employee whom knew the area were I live. Kgabo inspected the issue, and made a decision there and then. He also gave the tiler some great tiling tips. The different batch of tile were replaced the same day with cement and grouting. Well done Kgabo, CTM can be very proud of you representing the brand!!! You've got a customer for life!! Will definitely recommend CTM Klerksdorp for all building and renovation supplies. Thank you and keep up the good work and great staff!!!

Multiple issues: 1. They advertised tiles at R 79/m^2 and when I go all the way to the PE shop a far distance to get them, they are also advertised on the walls, but they have no stock of it on the site. The next cheapest tile in stock is R100/m^2, a huge difference for a very poor person to afford. I paid in cash and left note left for manager that difference between the 2 prices must be credited to my account or refunded due to the false advertising.
3. The tiles were promised to be delivered the Friday and only arrived the next week Tuesday after numerous calls I made to hurry them on, while work at the site remained stalled.
3. The agent miscalculated the number of tiles and adhesives in the order.
4. I reported and left many messages for CTM on various social media and emails to contact me back or refer me to a higher platform that can resolve the issue. They ignored me.
5. Manager at PE shop contacted me eventually and brought more tiles at R79/m^2 in exchange for the unused R100/m^2 ones and promised to refund me the difference into my account. New tiles had a few cracked and broken ones in the packets and I was told the builders can bring them in and exchange them. Upon arrival, they were told I only had R 200 credit as opposed to R 2000 as promised and still could not complete the job. I left a follow up message with the manager who never replied.
I would advise people busy on big projects to not trust this company as they are dishonest and love wasting time, changing stories, and stealing money.

I’m utterly disgusted at the ctm pmb manager Thulani him & his stuff stole goods to da value of R8000 after I had purchased for R******** I have proof & I need assistance or I’m opening a criminal case against the store. He is unprofessional & an idiot

THIS IS THE 2ND TIME AROUND AND CTM HAS THE WORST DELIVERY SERVICE. THEY GIVE YOU A DATE AND TIME BUT NOTHING. TOOK TIME OFF FROM WORK AND IT IS NOW 16:50 AND STILL NO DELIVERY. SERIOUSLY!!! I NOW HAVE LOST A DAYS WAGES DUE TO YOUR DELIVERY TEAM.

Damien at the online store is just amazing...... You don't get customer service like that in today's time. He is friendly and always willing to go that extra mile. I prefer purchasing and doing all my stuff by him than going into a store.

Damien at the online store is just amazing...... You don't get customer service like that in today's time. He is friendly and always willing to go that extra mile. I prefer purchasing and doing all my stuff by him than going into a store.

We bought tiles in the morning and asked for it to be ready when we fetched it later. 2 hours later nothing was ready for pickup. We explained that we had to travel far but they were dragging their feet and we had to wait even though we were the only customers

Attention queries department
I bought tiles at CTM south gate and the total amount was 5100.00
I requested to collect the tiles on the third day after my purchase. My sister collected the tiles but to her surprise she was told we did not buy first grade tiles because some of the tiles were broken and some of them were not in boxes. She asked them why they did not tell us that when we purchased them. There was no answer so I need to know what are supposed to do? These tiles were bought a few days before easter holidays this year. You can contact me at ********. I want to bring back the tiles what must I do?
If we wanted to buy broken tiles we would asked for broken tiles.
I cannot purchase new tiles and upon collecting I am told I bought third grade tiles.
I hope you read this review and come back to me asap
Tks

I am now waiting 11 working days for the apparent 7 working days refund from CTM Edenvale. I phoned numerous times and get empty promises that I will get called, but no luck. Saturday I phoned but nobody could help. This morning I spoke to Bongi at 10h20 as she phoned Credit dept who was going the bank and was going to call me, but no call. I phoned again at 11h30 now she is busy with a customer and my number was taken once again. Is it really so difficult to refund my money?