Review Bad customer service from ok Dopsenville mall

Hi I bought 2 HD decoders at dopsenville mall in SOweto but 1 was working and other 1 I found out that the decoder was not using a same account on the decoder so I took it back on following day .. when I get there I didn't found a sales man who was helping me when I bought it..A security came to help me to get some1 to assist with the decoder ,he called a Lady yoooooooh this lady was so meaningful to me she didn't even want to hear why I was bring back a decoder I was trying to explain she said stop I'm too forward like really guys is this how we must be treated as Customers ...I think I must put this into social media...it happened on Sunday 23/02/20