Review I'm so disgusted with the poor service of the fraud department for FNB, I've been trying to follow u

I'm so disgusted with the poor service of the fraud department for FNB, I've been trying to follow up with the fraud case on behalf of my mother, who is 75 years. She was defrauded on the 5th of December 2019, where after I opened up a case and was given a case number Just to follow up on a case its a mission the number I was given ********, always when I call that number its only the machine that answer and always telling me about high volumes of calls, from the morning until in the afternoon. its frustrating for her because I don't have answers on the case. FNB is the worst bank and their service is pathetic and disgusting.