Review Pathetic Professionilism

My list of issues with Planet Fitness is long which is sad because the facilities themselves are great.
I am a member of the Pietermaritzburg Midlands Mall gym and have never had to pay before to feel so unwelcomed and so disgusted in professionalism of staff`
The front receptionist has now on three occasions insulted me to the point of antagonizing me as I walk through the door staring straight ahead of myself. Her lack of professionalism has extended to her talking about me and it making its way back to me. The staff do not even acknowledge you when you walk in the door. The announcements over the intercom systems are sometimes 5 minutes apart and always regarding closing time as if to remind us we are not welcome. The music is always at what seems to be at a level that you can hardly hear and is often not the type of music that should be heard in that environment. They play things such as Peppa Pig on the TV where there are no children 90% of the time. This is how the receptionist began her dislike for me as I asked why Peppa Pig was on the TV. I admit that I did use the F word in my question but it was by no means in aggressive manner but her response was “cause no one watches is so I don’t bother. The new manageress seems to fuel the behavior of the receptionist as she walks to the front desk every now and then and indulges in some staring in my direction with the receptionist. Management walks around on their phones the whole night to the point that they don’t notice the cleaning staff wiping the treadmills that clients are on at 8.30pm. This has happened to me personally twice in the last week. About a week ago they just decided at 8pm to close the kids facilities, what about those that arrived at 7.45 with children? After a year of my contract I was instructed I had to purchase a tag for my daughter which was not stated when I signed up. I started with an off peak and upgraded my contract, at that time the salesperson said there was a promotion running and I would get the package at R600 not R660, I’ve paid R660 every month still. I see clientele being shown around the gym, completing their card and getting their rewards, I was never even given a card. I go to gym because I want to unwind and lose weight but find myself leaving earlier than Id like to avoid the staff members.
With a new gym having just opened up around the corner, you would think they would have upped their standards not dropped them so drastically