Review Customer Care number does not get picked up

While I was making my booking, I was informed that the bus was 3 hours delayed and it was suggested (by the person selling me the ticket) that i make a booking with another company. That should have been my first warning sign.
It was a night bus and I wanted to take a nap before I left, so I tried calling the call center to find out how far the bus was. Well over 10 phone calls among 3 people later, no one had picked up. I then called the Greyhound call center number to get an alternative number for Translux and lo, they actually picked up.They gave me the same number, which still wasn't going through. In the end, I forfeited the nap and headed to the station.