Review illegal sales tactics

illegal sales tactics

I write this with such a huge disappointment and mostly anger.
I wanted to join the gym on the 23/4 of Sep I was approached by a representative by the name of Tumelo Malambule who mislead me and advised that I will be able to gym with my daughter by paying R349.00 for the both of us when I went to the gym that was not the case.
therefore he organised that I speak to the sales manager there by the name of Prosper Maphosa, who was by the way very rude. He didn't want to help, he just said Tumelo mislead us and if I want the cover with my daughter I must pay R749 which I will never ever afford. he then said I should send him a formal email which I did send on the 30th of Sep 2019. I have been following up with him to when will this membership be cancelled and no response from him.
I have explained that “The term in the contract that’s preventing me from cancelling is an “unfair term” under the Consumer Rights Act 2015. It should be removed from the contract, allowing me to cancel my membership.”
Taken that I was misled by your representative Tumelo Malambule. I believe this is a void and unenforceable if you are induced to sign any willfully false or misleading information, representation, or advertising by the gym.
I feel that I have been subject to aggressive and possibly illegal sales tactics.
I have been going to the gym and calling for him and still no response.