Review 3weeks waiting for my card

I don't know who to blame but I have been waiting to receive my card for almost 3weeks and first it was taken all the way to Durban while I am in Joburg which made no sense cause I was called to confirm address but anyway was called by the driver in Durban only for me to tell him im in joburg.now I had to wait for the card to be brought back this side and still don't have delivery of my card but hope I will get it today so the lady from DSV said on Friday....not happy with you guys at all.....