Review Unfixed washing machine

I bought a washing machine in June 2019 when I was using it in September 2019, still having guarantee,the spinner wasn't working properly I took the matching bank to the shop at Ulundi OK, they took the details and told me to return back with the stove and said they will bring the defy team within a week to look into the problem at my place of stay I shouldn't leave the machine at the shop then I went back home and been waiting for the defy team but up to today has not got any call from the defy team nor from OK furniture retailer, but he promised me that there won't be any mistakes he will be the one to ensure that the defy team come to my house and he will keep calling them. So now what should I do? OK is my shop I buy all my furniture at OK and this is my first incidence ever since I've worked with ok all my furniture are in satisfaction state and this is my third washing machine, I've never had a problem with all my other washing machines nor fridges ect.