Review Bad customer service

Bought a Sorbet flat iron at Clicks in Claremont. The person at Clicks Claremont said i could bring it back if it is not working as I would like. I went to Clicks in Rondebosch as its closer to where I stay. The service I received at Clicks Rondebosch from the "manager" was pathetic. She said if there is nothing wrong with the product she cant take it back and she said they dont stock Sorbet so she said "cant you just go to cavendish. Why should I? If I got something from Clicks or any store I was NEVER advised to go back where I bought it and I was NEVER told by a manager " theres nothing I can do".
Pathetic "customer service"