Mountain Movers

2.3 3 Reviews
Company name
Mountain Movers
Address
19 Bedford Gardens, Glenwood, Durban, Kwa Zulu Natal, South Africa   View map
Phone
0810269209
Mobile phone
0810269209
Fax
0866109457
Working hours
Wednesday: 08:00am - 18:00pm   See All
Contact Person
Gareth Christmas
Establishment year 2005
Employees 26-50
Company manager Gareth Christmas

Reviews

2.3

3 Reviews
Write a Review
1.0
Worst Moving Company By Far
Everything was on track for a great move. I had completed all the packing of boxes and even went to the expense of getting wooden crating make up for our TV's, paintings and glass table tops.
At 14:51 when the Mountain Movers truck arrived, I raised concern that the truck would not be big enough for our household inventory as submitted. The agreed number of labor stipulated on the quote was 7 but only 2 guys arrived.
At 15:35 I once again raised concern that the truck would not be big enough, Gareth however assured me that as per my inventory list and his calculations the truck would fit all the household goods
At 17:42 I spoke to Gareth for the last time on my phone with regard to the size of truck and the fact that not everything would fit
At 18:56 the driver contacted Gareth to inform him that the consignment would not all fit into the truck and he needed to make a call on how to proceed. We then spoke and Gareth informed me that he would need to make a few calls to see what arrangements he would be able to make
At 19:30 we discussed that Gareth would try his best to get a truck to collect the remaining items on Monday but he was doubtful about it and would only be able to collect the consignment on Tuesday as he would need to make arrangements with his other client. He would contact me on Monday before 10 am to let me know if Monday would be possible or whether the consignment would be collected on Tuesday. I informed him that my tenants would be moving into the property on Tuesday and they required the space in the garage for their vehicles.

Our discussions proceeded on Monday 26 February:
At 08:45 we spoke and Gareth informed me that they would not be able to collect the consignment on Tuesday but would be able to guarantee a collection on Wednesday.

I have the following comments with regards to the service experience thus far:

The 2 laborers were not professional and I had to remind them on numerous occasions that the boxes labeled with the orange fragile stickers cannot be loaded at the bottom of the stacked boxes.
Although blankets were used, no furniture covers or bed covers were supplied and they only used the bubble wrap on my insistence and I had to supply them with buff tape as none was supplied to them. I have the scratches on the side by side fridge freezer, dinning room table frame and mahogany sleigh bed frame as well as other the single bed frames.

They requested that final payment was received prior to off loading which I provided and proof of payment was submitted.
Their quote provided for 7 staff and a supervisor which was not supplied.
Their quote supplied for blankets and bubble wrap which were supplied, no furniture covers or bed covers were supplied
Their agreed upon dates were collection on 24/02/2018 and delivery on 25/02/2018 which was not met

My wife had to travelled back to Secunda from Winston Park at our own cost to be present for the truck to be loaded. Keys were meant to be handed over to our tenants on Sunday which we moved to Monday and then had to move to Wednesday.

This is by far the worst Moving Company I have ever had the displeasure of dealing with. I would never recommend them for any move, not even scrap.
LISTING OWNER
Reply by Gareth Christmas, 2 Mar, 2018
Firstly the inventory list supplied to our brand was incorrect and also there was numerous additionals that were moved with out been quoted on.

However if we had merely moved the inventory list provided by yourself then all the items would have been moved.

However we also moved all the additonal items at no cost to you. However are aware of the inconvience caused but not with standing no additonal cost for those unlisted items.

In terms of service our employees also stated that you were were very pleased with the service and also issued every employee a tip for the service recieved.

By all means your statements across the platforms are incorrect but we take no offense.

We at this stage would like to wish you and your family all the best in your new home and best wishes.

Regards
Mountain Movers



Reply
1.0
one year later still waiting for my broken goods to be fixed and replaced
Mountain movers handled my move from Midrand to Umkomaas. They broke so many of my stuff boxes of glass items not to talk about my weber braai lid, the lid of my washing machine and lots more. Empty promises for a year and nothing has been replaced. I have sat many days cancelled appointment waiting for Gareth to show up with my items. Now a year later he does not even take my calls. really made me a fool waiting fir empty promises.
Reply
5.0
Wow what great service from Mountain Movers. Highly professional and Effecient. Best moving company I've used to date. Highly recommended.
Reply

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Company Details

Location map Get Directions
19 Bedford Gardens, Glenwood, Durban, Kwa Zulu Natal, South Africa
Description
Mountain Movers is a Fully Insured, Accredited and Trusted Furniture Removals Company providing services both Local and National.

We at Mountain Movers understand that we are not merely moving Furniture but Families. Let our Family move your Family. We help take the Load off!

We provide the following services;
Domestic Moves
Office Relocation
Corporate Moves
Mini Moves
Removal Consumables
Packaging Services
Goods in Transit Insurance

Contact us Today or Visit us online for your Free no Obligation Quote:

Tel: 0810269209
Fax: 086 610 9457
Cell: 081 026 9209
Email: quotes@mountainmovers.co.za
Website: www.mountainmovers.co.za

Your complete end to end moving solution.

Let us move you with our Service.
Working hours
Monday:08:00am - 18:00pm
Tuesday:08:00am - 18;00pm
Wednesday:08:00am - 18:00pm
Thursday:08:00am - 18:00pm
Friday:08:00am - 18:00pm
Saturday:08:00am - 18:00pm
Sunday:08:00am - 18:00pm
Products & Services
Wrapping and Packing
Wrapping and Packing
Let us wrap and pack your goods for you or let us merely provide you with the removal consumables for you to wrap and pack yourself.

Verified business

Mountain Movers - company profile is confirmed by company owner / representative person / directory administrator.
Last update: December 2019 - View Status

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