MTN Service Provider - Liberty Midlands Mall

1.0 4 Reviews
Company name
MTN Service Provider - Liberty Midlands Mall
Address
Sanctuary Road, Chase Valley, Pietermaritzburg, Kwa Zulu Natal, South Africa   View map
Phone
+27 33 3942921

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1.0

4 Reviews
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1.0
Cell Phone repairs - contract
I had a contract with MTN and my Sony Z3 Compact, the WiFi stopped working. I sent the cell phone in for repairs and 2 months later I got the phone back (repaired according to the person at the MTN liberty Mall). When I got home, I tried charging my phone and the phone is completely dead. Everything was in working condition before I sent the phone in except for the WiFi. I tried several times to call them at the Liberty Mall, but was unable to get through.

I am really annoyed and feel they should improve on their services.
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1.0
To whom it may concern,

I am very disappointed in the MTN service at Midlands Mall. I applied for a contract and unfortunately did not qualify for the phone I wanted. A request was sent to increase my limit which was also unsuccessful. I eventually applied for a contract within my price range (MTN allowed me a minimum amount and said that they would phone me as soon as the phone arrives as it was out of stock).

I was not upset because I didn't get the phone I wanted, but I am upset because the staff are rude and unhelpful.

For the past 4/5 days I've had to travel plus minus 140km's. They have phoned me twice and said that I must come in to collect my phone. Every time I go there, there seems to be some problem: requests are sent without my knowledge, the phone is out of stock, I don't qualify.

It would be helpful to get the useful information before they tell you to collect your phone. I personally feel they lack communication skills, professionalism, work ethic and effectiveness.

I have tried to apply via VODACOM, however, it shows on the system that I have applied somewhere else already and thus don't qualify.

This is the 5th day and I am still waiting.
Reply
1.0
MTN OVERALL HAS THE WORST SERVICE EVER, THEY NEVER ANSWER THE PHONE, THEY ARE UNPLEASANT TO DEAL WITH BUT ARE VERY QUICK TO TAKE YOUR MONEY. I AM HORRIBLY DISAPPOINTED AND I WISH I HAD NEVER TAKEN A CONTRACT WITH THEM.
Reply
1.0
nobody answers the phone!! very poor service. seeing as i have to choose a star i give you one, but my actual choice is zero.
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Questions & Answers

2
Questions
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sk
I did a sim port on the 24/10 at the liberty mall and as yet got no reception on my phone. The sim as been rica by mtn what do i dos?
28 Oct, 2015
No answers yet...

Answer
Talisha Naidoo
Hi...We would like to apply for an Apple iPhone 5S contract as a company phone. Please advise of what documents would be necessarry?
21 Apr, 2015
Answer by Yvonne Engelbrecht, 1 Jun, 2015
I need to return my Samsung galaxy S5 to you again! 2nd time faulty speaker on phone. Is your store open yet?? Been there a couple of times and its closed! Thank u
Yvonne Engelbrecht
0834607606
Answer

Company Details

Location map Get Directions
Sanctuary Road, Chase Valley, Pietermaritzburg, Kwa Zulu Natal, South Africa
Description
A global communications partner and world-class cellular network.

As a major communications company, MTN is focused on the African continent. We believe that through access to communication, comes economic empowerment.

The MTN Group operates three business divisions: MTN-SA (South Africa), MTN International and Strategic Investments. We are listed on the Johannesburg Stock Exchange under the Telecommunications Service Sector (which falls under the industrial non-cyclical services)

MTN SA
MTN is listed on the Johannesburg Stock Exchange (JSE) under the share code MTN and enjoys approximately 37% of market share in South Africa. The company provides voice, data and telemetry offerings and solutions to its 20 million customers in South Africa.
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Last update: October 2018 - View Status

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