Telkom Mobile Canal Walk - Milnerton

Absolutely shocking service. I think they should implement a commission structure to get employees (assistant managers in fact) more interested in assisting customers. Waiting on 9 phones and contracts for a business which will bring great value to them. They don't bother to reply or answer their phones or emails.

No one at the store even bothered to answer the phone. Telkom remains as useless as ever...well done ANC.

Need help to find out when installation will take place

Pathetic service received from Canal Walk Telkom store. I did an application for a cellphone and i was advised my application routed to H/O for a review and it has been a week with no response. I went to the store to enquire and i was advised they are still waiting for H/O's response. No1 bothers to call and all their contact numbers listed on the website are not working.

Stood in line for more than 45 min only for consultant Nasreen to assist a customer 2 people behind me first. Totally disgusted with customer service. Will not be coming back.

The service I received from Telkom Canal Walk does not even deserve to get 1 star, but I cannot log this complaint without rating them. On 14/03/2015 I went to Telkom, Canal Walk to apply for a new cellphone contract - Samsung Galaxy A5 (R299 PM x 24). I completed an application form, provided them with a copy of my ID and 3 months bankstatements. I was told that they will first have to do a credit check before my application can be approved and processed. According to the Telkom staff member this would take a week and I would be contacted regarding the progress of my application. On 21/03/2015 my son went to the store to enquire if my application has been processed. They looked on their computer, but could not find anything registered under my IDnr. on their system. Later the afternoon I went to the store to enquire about my application.Nobody could give me an explanation why my application has not been processed on their system. In fact they did not know what had happened to my application. I was told that each Telkom staff member has a place that they lock up the applications that was handled by them and that only that person has access to it. According to them they just order the phone when an application is received and only contact you after the phone has been received. When I asked them if my cellphone has been ordered they could not provide me with an order form or any other kind of proof that the phone has been ordered. They told me to come back on the Monday, because the person that assisted me would then be in the store. On 23/03/2015 I once again went to Telkom Canal Walk.Once again nobody could tell me what had happened to my application and other personal documents. There were piles of applications lying around in the shop. So I helped them to search through all of these applications in order to find my application. My application and personal documents were however nowhere to be found. Nobody could give me an explanation for this. This is just absolutely shocking that important personal documents can just disappear. This is absolutely the WORST service I have ever received from a company. All I want is my application form, copy of my ID and bankstatements back in order to DESTROY them. I DEFINITELY DO NOT want a cellphone contract with Telkom anymore - even if they pay me.

Am Trying to get hold of Mishka Van Der Merwe. Have emailed and been into the store yesterday again and left a message for her to call me when she came in at 3 -

Do you have stock of the iPhone se in rose gold

Our company are awaiting the technicians to come and verify our adsl line & landline,which were suppose to happen on the 24th or 25th and up to today no response or visit?