Reviews of Multichoice Durban- DStv Call Centre, Dstv Contact Number Durban - Self Service, Packages, Login

Here you will find reviews about Multichoice Durban- DStv Call Centre, Dstv Contact Number Durban - Self Service, Packages, Login . All reviews are checked and confirmed by our administrator, so these reviews you can trust.
3.0

6 Reviews
Write a Review
1.0
DEBIT ORDER/ACCOUNT ISSUE
THE SERVICE I AM RECEIVING FROM DSTV/MULTICHOICE IS PATHETIC. I AM SUCH AN UNHAPPY CUSTOMER. AT THE END OF MARCH AN AMOUNT OF +-R2500.00 WAS DEBITED OFF MY ACCOUNT. I CALLED YOUR CALL CENTER AND THE PERSON WAS UNABLE TO ASSIST ME. I THEN REVERSED THE DEBIT ORDER AND PAID WHAT WAS DUE. AGAIN AT THE END OD APRIL R1385.00 WAS DEBITED OFF MY ACCOUNT. I WAS AGAIN NOT HELPED AS I CALLED AGAIN 10/05/2019 AND AM SAID THAT MY DEBIT ORDER WAS RETURNED. I AM PUT ON HOLD AS YOUR STAFF CANNOT CALL ME BACK. THIS IS NOT SERVICE. MY ACCOUNT SHOULD BE IN CREDIT WHICH SHOULD BE TAKEN OFF THE PAYMENT FOR THE END OF MAY. I AM GOING TO CANCEL THE DEBIT ORDER AND CONTINUE TO PAY THE WAY I USED TOO. THIS KIND IF SERVICE IS NOT ACCEPTABLE. DSTV/MULTICHOICE SEEMS TO ENJOY TO HAVE UNHAPPY CUSTOMERS. I SHOULD RATHER CANCEL DSTV AND GO TO ANOTHER PROVIDER.
Reply
2.0
Debit Order Inconsistence
Iam Ntebo,

i had a very poor service with DSTV and i had to cancel my D/O with them because they would debit different amounts every month from my account.

In March i made a cash payment of R390.00 because they didn't debit from my account
In April, they debited R257.49 from my account
In May (Just Yesterday) R486.00 was debited from my account

there is no consistence here. I Cancelled the debit order because i think they are doing as they please in my bank Account

Unhappy Client,

Ntebo
Reply
5.0
eExcellent service
What a great service I have received from Andile Dubazane you such a star dear keep up the good work
she's got a sense of humour
Reply
5.0
I am SM Buthelezi today I had a bad and good experience, the 1st consultant who helped me was useless and I switched off the phone and called again, the 2nd on was excellent her name was Hlakaniphile she had respect and she did an outstanding job, I wish I could find her supervisor to praise her, people like Hlakaniphile deserve rewards at work. Thank you

Reply
4.0
My experience has been very positive, on several occasions the call centre staff went out of their way to urgently re-connect me or sort out my issues.
Reply
1.0
You really need to employ people who understand your product and how it works.
failing this you will have many bad reviews because your some ot your staff are INCOMPETENT!!!!!!
Reply by AJ, 4 Sep, 2016
Agree with you 100 percent. it is extremely frustrating.
Reply by Vinnie, 22 Oct, 2016
No need to be so rude. Call centres do train their staff, it just doesn't take a day for someone to learn everything they humans not robots.And don't go around calling people incompetent if you so competent why call them for help?
Reply

Back to top