Review Bad pathetic service with incompetent staff

I am experiencing a serious challenge, and the length of time it takes to resolved is the matter is unreasonable.

I am frustrated as my DSTV Internet router has not been working since December 2021 and your IT Department failed me in resolution of the issue which related to address then.

January 2022, the whole month they could not assist me even after 24 calls i made in an attempt to resolve the issue.

Yesterday i called again in an attempt to have the issue resolved, 4 Consultants i talked, who kept me on wait for a period average 1hour could get the issue resolved and they all 4 promised to call back but none.

The worse part of this is that i am paying for services i am not receiving and i am continously spending on airtime while the status quo remains.

Only today i was told that the is a amount over due which i am disputing. Below is the facts on account....and having to wait again for 24 hours will not resolve my issue as your IT Department refers to as cause of none service. The respond i received is that they could only attend to the matter when the issue of the overdue amount is resolve.

I am frustrated as i took out the DSTV Internet to serve a need for my school child who is due to travel tomorrow back to school in Tsomo.

Should the issue of none connectivity of the router not be resolved immediately, i would be in a big predicament as the router will not be in my presence for further troubleshooting and thus will render the DSTV Internet service not necessary anymore and will be left with no choice but to terminate all my services, report the matter to the relevant ambudsman.

Here is what prospered in term of the paymnet:-

1. My services were disconnected 18th December 2021, for non payment.
2. On 15th January 2022 i made an instant EFT payment of R968.00 this was after i realized the debit order was effected. (Bank statement herein attached for easy reference)

3. 21 January 2022 my services were disconnected owing to none payment as the debit order returned unpaid on 18th January. NB: the payment was already made as in point no. 2.

4. The amount appears as debit the credit on the same date thus causing this whole mess.

I humbly request that you treat my matter as a priority and urgently. The bad service and inconvenience i have already experience is unbearable.