We are in a very isolated area. Thus we use the courier guy as they deliver our parcels every day. Earlier this year one of the cheecky drivers of Polokwane branch ignored my instructions I gave to a supplier for my PUDO parcels. After that they picked up spares in original packaging and cut it open where they damaged gaskets - I was told they won't replace them. I had a huge fight with them to fix it they just do not care. Yesterday I booked an overnight parcel from Polokwane to my area - the next morning I received an sms with my pin only to check on the tracking system that my parcel is out for delivery in JHB and not even in Baltimore. I started to follow up and arranged another courier to pick up at the courier guy in jhb - when they got there they said the parcel is out on delivery when he brings it back they could pick up - I phoned head office only to be told my parcel is not with the driver and he doesn't know where it is. Now I was told my parcel is missing and if they dont find it - we would have to go through a claim process which takes 2 weeks. I needed that parcel tomorrow to make sure my business keeps running. Now I'm supposed to say it's fine.

Pathetic service, customer satisfaction up to **** and they are so not trained for this how do they even win courier of the year!? The drivers is careless and wreckless. And all that they can reply with is "we/they are busy with investigations and we must wait" investigation my fiddle little ass