I booked a ticket online, the money went off in my account but I never received a confirmation letter so I called the helpline… the rudest and most helpless person answered. She gave me a reference number that was different from the one I got online (confusing), she refused to answer any of my other questions since I’m not familiar with the traveling process. She just shouted over me, never gave me a chance to explain what I was confused about. I just wanted to know if it will be a problem if I don’t have a hard copy of the reservation or if she could perhaps e-mail me the confirmation for incase there might be a problem with the departure/check-in. She interrupted me when I tried to talk and was literally no help (so much for “helpline”). I’m so disgusted, you don’t even deserve one star!